Erika Jewel Elko
Duryea,PA
Summary
Driven professional with a proven track recored. Strived to enhancing customer satisfaction and streamlining operations. Skilled in strategic planning and problem-solving, with a knack for maintaining high accuracy under conditions pressure. Excelled in relationship building and effective communication, significantly improving client engagement and operational efficiency while keeping on task in a fast paced environment.
Overview
5
5
years of professional experience
Work History
Scheduling Support
D.O.N.S 01
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Helped to gather the correct tools and materials necessary to maintain efficiency throughout the day.
Scheduling Coordinator/Licensed Cosmetologist
Thallo Beauty
Wilkes-Barre, Pennsylvania
02.2022 - Current
- Greeted clients and provided knowledgeable assistance when needed.
- Helped to maintain order in a fast paced environment.
- Ability to maintain efficiency while multitasking.
- Preformed hair, skin and nail services for clients.
- Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Line Cook
Yum Brands Inc.
03.2020 - 12.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Licensed Cosmetologist - Cosmetology
Empire Beauty
Moosic, PA04.2022
Skills
- Organization skills
- Verbal and written communication
- Strategic Planning
- Attention to Detail
- Problem-Solving
- Call Answering and Routing
- Courteous and Professional
- Relationship Building
- Conflict Resolution
Timeline
Scheduling Support
D.O.N.S 01
03.2022 - Current
Scheduling Coordinator/Licensed Cosmetologist
Thallo Beauty
02.2022 - Current
Line Cook
Yum Brands Inc.
03.2020 - 12.2021
Licensed Cosmetologist - Cosmetology
Empire Beauty