Substance Abuse Prevention
Hi, I’m
ERIKA L. JAMES
Crisis Intervention Specialist
Cleveland,TN
Summary
Highly accomplished business professional with a 20+ year track record of excellence. Expertise in handling sensitive information with utmost discretion and confidentiality. Exceptional interpersonal skills, capable of building strong relationships and fostering collaboration across all levels. Consistently delivers accurate and timely reports that meet or exceed expectations. Adaptable and resourceful leader, able to maintain composure and professionalism under pressure. Cross-culturally adept, effectively navigating cultural nuances with grace and competence. Proven ability to build high-performing teams and resolve conflicts constructively. Extensive training and experience in crisis intervention, planning and coordination, high-level report and presentation preparation, addiction recovery coordination, and inter-agency relations development.
Overview
23
years of professional experience
8
years of post-secondary education
2
Certificates
Work History
WillowBend FarmsCleveland, Tennessee
QRT Prevention Coordinator
09.2022 - Current
Job overview
- Navigated crisis situations and de-escalated tensions using CIT
- Forged and sustained alliances to amplify impact
- Spearheaded community-based events and trainings
- Orchestrated comprehensive trainings with diverse partnerships
- Provided empathetic direct care client support,
- Demonstrated exceptional adaptability and flexibility in response to changing organizational needs and special projects.
Erika LaDawn BeautyCleveland, Columbus, Tennessee, Ohio
Owner / Cosmetologist
01.2013 - 09.2022
Job overview
- Client acquisition and relationship building.
- Exceeded expectations with exceptional service delivery.
- Accounting and payment processing expertise.
- Efficient appointment scheduling and management.
- Generated referrals through client satisfaction.
- Provided professional hair and skin services.
- Conducted client training and education.
KEMBA Financial Credit UnionGahanna, Ohio
Member Services Representative
09.2015 - 01.2018
Job overview
- Provided exceptional customer service to a high volume of members
- Resolved inquiries
- Processed transactions and addressed concerns with empathy, professionalism, and problem-solving expertise.
Metro CommunitiesMason, Ohio
Assistant Community Manager
04.2014 - 08.2015
Job overview
- Provided exceptional customer service throughout entire leasing process.
- Assisted with property operations, including maintenance, finances, and tenant management.
- Effectively utilized property management software to streamline operations.
- Conducted apartment tours and facilitated rental process.
- Implemented marketing strategies to attract new tenants.
- Processed rent payments efficiently and accurately.
- Handled property leasing agreements and negotiations.
- Successfully resolved conflicts between tenants and management.
Paul Mitchell The SchoolCharlotte, North Carolina
Instructor
02.2012 - 01.2013
Job overview
- Enhanced services and skills through coaching, mentoring, and training.
- Conducted clinic classroom activity assessments
- Established weekly and monthly goals for extraordinary guest services and learning experiences
- Planned and facilitated comprehensive daily learning experiences encompassing both theoretical and practical aspects of cosmetology.
- Held certifications in multiple cosmetology skills.
- Developed exceptional guest service skills in students
Participated in various events to uphold school culture and community involvement.- Served as a trusted advisor to Future Professionals and maintains a professional relationship.
Education
MSW, Southern Adventist UniversityCollegedale, TN
Master of Science from Social Work
08.2023 - Current
Lee UniversityCleveland, TN
B.S from General Studies (Leadership & Counseling)
08.2003 - 07.2021
Paul Mitchell The School Charlotte, NC
Cosmetology Instructor
02.2011 - 01.2012
Paul Mitchell The SchoolCincinnati, OH
Cosmetology
09.2009 - 09.2010
Walker Valley High SchoolCleveland
Honors Diploma
08.2001 - 05.2023
Skills
Crisis Intervention Training
Certification
Mental Health First Aid
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Human Trafficking Prevention
Community Engagement and Empowerment
Interagency Partnership Development
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offHealthcare benefitsPersonal development programsFlexible work hoursSoftware
Microsoft Office
Google Office Suite
Qualifacts / CareLogic
Languages
English
Bilingual or Proficient (C2)
Timeline
MSW, Southern Adventist University
Master of Science from Social Work
08.2023 - Current
Basic Life Support
08-2023
Mental Health First Aid
07-2023
QRT Prevention Coordinator
WillowBend Farms
09.2022 - Current
Member Services Representative
KEMBA Financial Credit Union
09.2015 - 01.2018
Assistant Community Manager
Metro Communities
04.2014 - 08.2015
Owner / Cosmetologist
Erika LaDawn Beauty
01.2013 - 09.2022
Instructor
Paul Mitchell The School
02.2012 - 01.2013
Paul Mitchell The School
Cosmetology Instructor
02.2011 - 01.2012
Paul Mitchell The School
Cosmetology
09.2009 - 09.2010
Lee University
B.S from General Studies (Leadership & Counseling)
08.2003 - 07.2021
Walker Valley High School
Honors Diploma
08.2001 - 05.2023
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