
Dynamic professional with a proven track record in customer service and problem solving, honed in roles in notable companies such as LOCATION WORLD, also proficient in office tools, such as excel, power point, word, etc.
Experience in logistics, house cleaning, restaurant work. Excelled in multitasking and teamwork, significantly improving customer satisfaction. Expert in using office software to expedite customer requests, demonstrating great attention to detail and a positive, collaborative attitude.
Support in the kitchen, waiters, customer service, support to the restaurant's bakery.
Provide information and support about the services provided by the company, customer service by phone calls, email, chat, follow up on assigned cases, and notify preventive manner, respond to customer requests.
Provide technical support to customers who have installed the GPS service via telephone, tickets or chat for any platform failure (domestic and international customers), providing solutions to all channels, analyze the problem presented by the customer and verify the incident, escalation of tickets if necessary to the appropriate area, generation of certificates, reports, reports, follow up in case of theft of vehicles, verifying the place where it is located to provide a solution to the customer.
Customer service, offering and selling of the entity's portfolio, handling of office software, requirements, providing solutions to customers' problems.
Customer service, offering and selling of the entity's portfolio, handling of office programs, requirements, providing solutions to customers' problems, customer service, social networks.
Friendly and positive attitude
Teamwork and collaboration
Customer service
Problem solving
Attention to detail
Active listening
Multitasking
Flexible and adaptable