Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Yulieth Ruiz Pinzon

Elizabeth,NJ

Summary

Dynamic professional with a proven track record in customer service and problem solving, honed in roles in notable companies such as LOCATION WORLD, also proficient in office tools, such as excel, power point, word, etc.

Experience in logistics, house cleaning, restaurant work. Excelled in multitasking and teamwork, significantly improving customer satisfaction. Expert in using office software to expedite customer requests, demonstrating great attention to detail and a positive, collaborative attitude.

Overview

7
7
years of professional experience

Work History

Logistics Support

Restaurant El Sabor De Mi Tierra
2024.05 - Current

Support in the kitchen, waiters, customer service, support to the restaurant's bakery.

CUSTOMER EXPERIENCE CONSULTANT

GRUPO DE INVERSIONES ARQUIB
2024.01 - 2024.05

Provide information and support about the services provided by the company, customer service by phone calls, email, chat, follow up on assigned cases, and notify preventive manner, respond to customer requests.

SUPPORT / CUSTOMER SERVICE SPECIALIST

LOCATION WORLD
2023.06 - 2024.01

Provide technical support to customers who have installed the GPS service via telephone, tickets or chat for any platform failure (domestic and international customers), providing solutions to all channels, analyze the problem presented by the customer and verify the incident, escalation of tickets if necessary to the appropriate area, generation of certificates, reports, reports, follow up in case of theft of vehicles, verifying the place where it is located to provide a solution to the customer.

INTEGRAL ADVISOR

MOVISTAR
2022.03 - 2023.03

Customer service, offering and selling of the entity's portfolio, handling of office software, requirements, providing solutions to customers' problems.

Commercial Advisor

BANK FALABELLA
2017.12 - 2021.06

Customer service, offering and selling of the entity's portfolio, handling of office programs, requirements, providing solutions to customers' problems, customer service, social networks.

Education

Market Management Technology - Marketing

Servicio Nacional De Aprendizaje (sena)
Colombia
11.2012

Skills

Friendly and positive attitude

Teamwork and collaboration

Customer service

Problem solving

Attention to detail

Active listening

Multitasking

Flexible and adaptable

Timeline

Logistics Support

Restaurant El Sabor De Mi Tierra
2024.05 - Current

CUSTOMER EXPERIENCE CONSULTANT

GRUPO DE INVERSIONES ARQUIB
2024.01 - 2024.05

SUPPORT / CUSTOMER SERVICE SPECIALIST

LOCATION WORLD
2023.06 - 2024.01

INTEGRAL ADVISOR

MOVISTAR
2022.03 - 2023.03

Commercial Advisor

BANK FALABELLA
2017.12 - 2021.06

Market Management Technology - Marketing

Servicio Nacional De Aprendizaje (sena)
Erika Yulieth Ruiz Pinzon