ERIK J TAYLOR
Vancouver,WA
Summary
Passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledge within the retail, healthcare, and financial industries. Strong interpersonal communication skills, team-oriented, adaptable, and excellent under pressure.
Overview
3
3
years of professional experience
Work History
SECURITY OFFICER
Landmark Event Services
10.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Permitted entry with escort for approved persons into secure locations.
- Participated in staff meetings, special events and professional development activities.
BILLING SPECIALIST
Charter Communications, Spectrum
05.2022 - 12.2022
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
SALES ACCOUNT MANAGER
TBI, Inc.
06.2021 - 05.2022
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Education
No Degree - Business Administration And Management
Southern University And A & M College
Baton Rouge, LANo Degree - Business Administration And Management
George Fox University
Newberg, ORSkills
- Team Player
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Volunteering, Community Involvement, Activism
I am actively involved with the Good In The Hood committee which is a non-profit organization founded to help celebrate diversity by hosting a yearly mulit-cultural festival. We provide a setting for businesses to share their resources, sell their products, and where locally and nationally renowned musicians come to perform.
Timeline
BILLING SPECIALIST
Charter Communications, Spectrum
05.2022 - 12.2022
SECURITY OFFICER
Landmark Event Services
10.2021 - Current
SALES ACCOUNT MANAGER
TBI, Inc.
06.2021 - 05.2022
No Degree - Business Administration And Management
Southern University And A & M College
No Degree - Business Administration And Management
George Fox University
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