Erikka Baskerville
Cordova,Cell
Summary
A former Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
18
18
years of professional experience
Work History
Physician Relationship Ambassador
Accredo Specialty Pharmacy
Memphis, TN
09.2017 - Current
- Trained new hires regarding the Prior Authorization process, policies, and services.
- Promptly responded to inquiries and requests from assigned Growth Hormone Endocrinology Offices.
- Provided onboarding and guidance to new hire representatives to meet goals while growing opportunities for the Memphis Accredo Concierge Team.
- Assessed Accredo Growth Hormone Concierge accounts to determine pharmacy benefits, identify service needs and resolve issues.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Recorded actions taken, issues resolved and communicated information to physician offices to effectively manage customer accounts.
Senior Prior Authorization Representative
Accredo Specialty Pharmacy
Memphis, TN
05.2013 - 09.2017
- Verified eligibility and compliance with authorization requirements for service providers.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Maintained patient confidentiality and safeguarded medical records to avoid information breaches.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
Prior Authorization Representative
Accredo Specialty Pharmacy
Memphis, TN
05.2010 - 05.2013
- Verified eligibility and compliance with authorization requirements for service providers.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
- Input all patient data regarding claims and prior authorizations into system accurately.
Patient Account Representative
Accredo Specialty Pharmacy
Memphis, TN
04.2008 - 05.2010
- Completed data entry tasks with accuracy and efficiency.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Supported multiple departments with special projects.
- Compiled data and reviewed information for accuracy prior to input.
Substitute Teacher, K-5
Memphis City Schools
Memphis, TN
08.2004 - 04.2008
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed rules and set goals to maintain order in classroom.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Master of Science - Elementary Education
Grand Canyon University
Phoenix, AZ05.2016
Bachelor of Science - Education
The University of Tennessee - Martin
Martin, TN12.2004
Skills
- Microsoft Outlook
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Computer Proficiency
- Organizational Skills
- Microsoft Windows and Office
- Documentation
- Email Etiquette
- Telephone Etiquette
- Training Method Development
Timeline
Physician Relationship Ambassador
Accredo Specialty Pharmacy
09.2017 - Current
Senior Prior Authorization Representative
Accredo Specialty Pharmacy
05.2013 - 09.2017
Prior Authorization Representative
Accredo Specialty Pharmacy
05.2010 - 05.2013
Patient Account Representative
Accredo Specialty Pharmacy
04.2008 - 05.2010
Substitute Teacher, K-5
Memphis City Schools
08.2004 - 04.2008
Master of Science - Elementary Education
Grand Canyon University
Bachelor of Science - Education
The University of Tennessee - Martin
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