Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Work Preference
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Erik Robles

Erik Robles

Chicago,United States

Summary

Experienced project implementation manager with expertise in SaaS, CRM tools, and customer management. Proven ability to improve operations, optimize resources, and deliver projects on time and within budget. Skilled in managing global projects and promoting effective communication across diverse teams.

Overview

10
10
years of professional experience

Work History

Private Equity Project Manager

PayTech
04.2023 - Current
  • Managed and executed global payroll and HCM implementations for private equity firms, ensuring timely delivery and compliance with international regulations.
  • Implemented new HCM and payroll systems within 90-120 day carve-outs, reducing implementation time by 15% through effective project planning, resource management, and stakeholder communication.
  • Boosted client satisfaction by 35% by aiding in change management for successful system adoption and offering strategic advice to enhance payroll, HR, and benefits operations.
  • Implemented project management tools for efficiency and stakeholder alignment.

Project Manager

ADP
02.2022 - 04.2023
  • Efficiently led global projects, enhancing team performance and reducing processing time by 20%.
  • Boosted client satisfaction by delivering projects on time and within scope through cross-time zone collaboration.
  • Oversaw global project lifecycles, including strategic planning, execution, and performance tracking for major client initiatives.
  • Managed project teams effectively to achieve timely and successful outcomes.

Implementation Project Manager

HHAeXchange
04.2019 - 02.2022
  • Created and managed project documents, including test procedures and training materials, to enhance efficiency and user adoption for in-house healthcare software.
  • Steered the development and launch of internal systems, boosting operations efficiency, client satisfaction by 45%, and business growth for small and mid-market home care offices.
  • Implemented new workflows and KPIs that boosted productivity, enhanced performance tracking, and supported data-based decision-making, reducing implementation time by 20%.
  • Contributed to the rapid development of e-learning training materials, enabling a large-scale onboarding initiative within a tight two-month timeframe.

CX, Training, and Project Implementation Lead

Mohawk Group
02.2015 - 01.2019
  • Boosted efficiency by 20% through the development and implementation of comprehensive project plans that targeted critical issues, strategies, and key performance indicators.
  • Led the timely and cost-effective implementation of the company's first internal CRM system (Zendesk).
  • Led the development and launch of the company's inaugural UX Knowledge Base, improving customer experience and boosting client satisfaction.
  • In a start-up environment, I trained new employees, onboarded clients, established a comprehensive communication framework for consistent customer interactions, and set up SLAs to monitor service delivery.

Education

Bachelor of Arts - Business Administration, Computer Information Systems

Queens College of The City University of New York

Skills

  • Project management expertise
  • Strategic consulting
  • Business-to-business expertise
  • Experience with integration solutions
  • Software Implementation
  • System configuration
  • Customer engagement management
  • Training and Development
  • Process planning
  • Performance tracking
  • Conflict management
  • Strategic business analysis

Languages

Spanish (Fluent)

Timeline

Private Equity Project Manager

PayTech
04.2023 - Current

Project Manager

ADP
02.2022 - 04.2023

Implementation Project Manager

HHAeXchange
04.2019 - 02.2022

CX, Training, and Project Implementation Lead

Mohawk Group
02.2015 - 01.2019

Bachelor of Arts - Business Administration, Computer Information Systems

Queens College of The City University of New York

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit SharingPaid time off

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