Erilyn Spence
Bethlehem,PA
Summary
Compassionate social worker with experience in supporting children and families through challenging circumstances. Skilled in developing and implementing effective intervention strategies to address emotional, behavioral, and educational needs. Strong ability to collaborate with educators, healthcare professionals, and community agencies to coordinate support services. Demonstrated impact in improving family dynamics and outcomes through tailored case management and advocacy efforts. Skilled at managing multiple cases and known for providing caring and comprehensive support to families and children.
Overview
3
3
years of professional experience
Work History
Family Worker
Lehigh Valley Families Together
Allentown, Pennsylvania
12.2023 - Current
- Monitored client compliance with court orders related to supervised visitation programs.
- Assessed the strengths, needs and resources of families in order to develop individualized service plans.
- Maintained accurate records of all client interactions and progress towards goals.
- Collaborated with other agencies to coordinate services for families in need of assistance.
- Conducted home visits to assess family dynamics and provide education on parenting skills.
- Coordinated transportation for clients needing access to medical appointments or court hearings.
- Educated clients on available community resources such as housing, food banks, counseling.
Customer Service Cashier
TJX Companies
Bethlehem , PA
08.2021 - 12.2023
- Assisted customers with locating merchandise within the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Promoted company credit card applications to customers
- Assisted in the processing of credit card applications for new customers.
Education
Bachelor of Arts - Sociology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2025
Skills
- Service planning
- Multicultural sensitivity
- Family assessment
- Professional boundaries
- Referral networking
- Behavioral support
- Ethical practice
- Child development
- Family reunification
Timeline
Family Worker
Lehigh Valley Families Together
12.2023 - Current
Customer Service Cashier
TJX Companies
08.2021 - 12.2023
Bachelor of Arts - Sociology
East Stroudsburg University of Pennsylvania