Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Ashly Burgos

Brooklyn,NY

Summary

I am a devoted family worker with two years of experience in the early childhood education field. I have become skilled at handling multiple cases with meticulous attention to detail and knowledge of local resources. My reputation is built on my ability to support children and families with compassion and consideration. I view myself as an employee who is highly motivated and eager to take on new tasks. Along with my exceptional interpersonal skills, I possess a strong work ethic and adaptability. I am a driven individual who will benefit any team by putting in a lot of effort and learning from experts. I have obtained solid academic achievement paired with demonstrated commitment and integrity in my role as a family worker at my organization. I am a results-driven individual with excellent organizational and communication skills. I am a strong analytical thinker who solves problems quickly and is adaptable to new procedures. As a responsible and motivated social work student, I'm ready to apply what I've learned in the workplace.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Family Worker

University Settlement
Brooklyn, New York
02.2024 - Current
  • Support the enrollment process of families and other administrative tasks.
  • Engage with families and affiliated providers to create individualized family plans.
  • Provide ongoing services to families needing additional support services.
  • Support families of children with special needs by attending case conferences and follow-up meetings.
  • Connect parents/caregivers to resources and make necessary referrals.
  • Develop relationships with community partners and other support services.
  • Collaboratively create and update a Community Partner Resource Guide for all providers and families.
  • Coordinate workshops and other activities with team to maintain family participation.
  • Document all family engagement sessions and align with the Early Childhood Framework for Quality.
  • Participate in meetings to connect about providers, families, and coordinate all services.
  • Participate in professional learning sessions delivered by the DOE.
  • Support FCCN Director in updating family information in the Network database.

Teller

Popular Bank
Brooklyn, NY
10.2018 - 01.2020
  • Providing great customer service
  • Ensuring great products and services to all customers.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Built and maintained client relationships through quality, personalized interactions.
  • Resolved problems or discrepancies concerning customers' accounts.

Teller

JP Morgan Chase Bank
Manhattan, NY
06.2017 - 01.2018
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Informing customers of product promotions and new services
  • Opened new checking, savings and lines of credit for customer accounts.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Built and maintained client relationships through quality, personalized interactions.

Receptionist

Rockaway Dental Group, Noushir Lalani
Queens, New York
05.2014 - 12.2016
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Collected payments from patients in accordance with established policies and procedures.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Coordinated with other healthcare professionals to ensure efficient office operations.

Receptionist

Interfaith Medical Center
Brooklyn, New York
07.2012 - 09.2014
  • Greeted and checked in patients, updating patient information in computer system.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Education

Master of Science - Social Work

Hunter College
New York, NY
01-2025

Bachelor of Science - Criminal Justice

John Jay College
05.2019

Associate of Arts - Criminal Justice

Kingsborough Community College
New York
03.2017

Skills

  • Customer service
  • Quality assurance
  • Critical thinking
  • Service Planning
  • Multidisciplinary Team Collaboration
  • Family Support
  • Active Listening
  • Attention to Detail
  • Dedicated Support
  • Multitasking
  • Reliable
  • Strong Work Ethic

Languages

  • English
  • Spanish

Certification

  • Child Development Associate Credential

References

References available upon request.

Timeline

Family Worker

University Settlement
02.2024 - Current

Teller

Popular Bank
10.2018 - 01.2020

Teller

JP Morgan Chase Bank
06.2017 - 01.2018

Receptionist

Rockaway Dental Group, Noushir Lalani
05.2014 - 12.2016

Receptionist

Interfaith Medical Center
07.2012 - 09.2014

Master of Science - Social Work

Hunter College

Bachelor of Science - Criminal Justice

John Jay College

Associate of Arts - Criminal Justice

Kingsborough Community College
Ashly Burgos