Shylissa Santiago
Yonkers,NY
Summary
To obtain employment in an area that will benefit from the utilization of my skills and personal attributes while allowing me to receive the professional growth development I seek.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Worker
Evanders Child Campus Highschool
Bronx, NY
02.2024 - 10.2024
- Collaborated with social workers and other professionals to develop personalized plans for each family, addressing their unique needs and goals
- Provided direct support and assistance to families in need, offering emotional guidance and practical resources
- Advocated for families within the social service system, ensuring their voices were heard and their rights protected
- Maintained accurate documentation of all interactions with families including progress notes, assessments, referrals made, and outcomes achieved
- Maintained strict confidentiality regarding sensitive information shared by families, adhering to ethical guidelines at all times
Hostess
Fogo de Chao
New York, NY
07.2023 - 02.2024
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed the seating chart efficiently to ensure optimal use of available tables
- Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests
- Assisted in resolving guest complaints or concerns promptly and professionally
- Utilized excellent communication skills to effectively handle high-pressure situations during busy periods
Retail Sales Associate
The TJX Companies, Inc.
New York, NY
03.2022 - 12.2022
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Collaborated with visual merchandising team to create eye-catching displays that drove sales
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Maintained cleanliness and organization of assigned areas within the store
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Processed returns/exchanges efficiently according to company policies
Home Health Aide
La Familia Homecare
New York, NY
10.2019 - 12.2020
- Assisted with daily activities such as bathing, dressing, grooming, and medication administration
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Administered medications according to physician instructions while adhering to proper dosage guidelines
- Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions
- Supported patients in maintaining personal hygiene, including oral care, grooming, and toileting assistance
Secretary
Aquabilities
Yonkers, NY
06.2018 - 09.2019
- Managed and maintained executive calendars, scheduling appointments and coordinating meetings
- Screened and directed incoming calls, providing information and taking messages as necessary
- Created spreadsheets to track expenses, budget allocations, or project progress using Excel
Customer Service Representative
Macy's
Yonkers, NY
09.2017 - 01.2018
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Built rapport with customers through active listening, empathy, and personalized interactions
- Demonstrated strong conflict resolution skills by de-escalating tense situations effectively while maintaining professionalism at all times
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Lifeguard
American Pool
Bronx, NY
03.2015 - 08.2017
- Monitored pool area to ensure the safety of all swimmers and enforce pool rules
- Performed water rescues and administered first aid when necessary, maintaining a calm and professional demeanor
- Conducted regular inspections of pool equipment and reported any maintenance or repair needs
- Provided excellent customer service by addressing inquiries, resolving conflicts, and ensuring a positive experience for all patrons
- Conducted regular water tests to ensure proper chemical balance for optimal water quality
- Assisted in the maintenance of pool equipment such as rescue tubes, backboards, and first aid kits
- Maintained a professional appearance by adhering to uniform standards
Education
Associates Degree - Early Childhood Education
SUNY Westchester Community College
05.2023
Regents Diploma -
Aquinas High School
06.2017
Skills
- Home care
- Clerical experience
- CPR
- Strong Leadership
- Infant Care
- Meal Preparation
- Laundry
- Special Education
- Media Use/Safety with Children Training Certification
- Early Childhood Education
- Microsoft Office Proficient
- Teaching
- Childcare
- Toddler Care
- Caregiving
- Classroom Management
- Patient observation
- Lifeguard
- Pool Maintenance
- Sales
- Swimming
- Cleaning Experience
- Senior Care
- Excellent Communication
- Organizational skills
- Customer service
Certification
- Lifeguard Training
- CPR Certification
Personal Information
Authorized To Work: US
Affiliations
Mother to a 3 month old babyboy
Timeline
Family Worker
Evanders Child Campus Highschool
02.2024 - 10.2024
Hostess
Fogo de Chao
07.2023 - 02.2024
Retail Sales Associate
The TJX Companies, Inc.
03.2022 - 12.2022
Home Health Aide
La Familia Homecare
10.2019 - 12.2020
Secretary
Aquabilities
06.2018 - 09.2019
Customer Service Representative
Macy's
09.2017 - 01.2018
Lifeguard
American Pool
03.2015 - 08.2017
Associates Degree - Early Childhood Education
SUNY Westchester Community College
Regents Diploma -
Aquinas High School