Kayleen Vasquez
Bethlehem,PA
Summary
Experienced with client advocacy, resource coordination, and case management. Utilizes strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Family Worker
Lehigh Valley Families Together
12.2023 - Current
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Collaborated with multidisciplinary teams to ensure coordinated care for families facing challenges.
- Managed caseloads efficiently to ensure timely follow-ups with families and service providers alike.
- Maintained detailed case notes and records, ensuring accurate documentation of all interactions with families and service providers.
Supervisor
CVS Pharmacy
05.2022 - 12.2023
- Supervised the store's crew through assigning, directing and following up of all activities.
- Increased customer satisfaction with streamlined service procedures.
- Trained staff on best practices to enhance service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Trained staff on customer service best practices for improved interactions.
Service Center Associate
Giant
08.2019 - 05.2022
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Cashier
Party City
04.2018 - 08.2019
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
Education
Associate of Applied Science - Criminal Justice
Northampton Community College
Bethlehem, PA05-2023
High School Diploma -
Liberty High School
Bethlehem, PA06.2020
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Customer Service
- Excellent Attention to Detail
- Time Management
- Family Services
- Problem-solving
Timeline
Family Worker
Lehigh Valley Families Together
12.2023 - Current
Supervisor
CVS Pharmacy
05.2022 - 12.2023
Service Center Associate
Giant
08.2019 - 05.2022
Cashier
Party City
04.2018 - 08.2019
High School Diploma -
Liberty High School
Associate of Applied Science - Criminal Justice
Northampton Community College
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