Erin Thompson
Washington,MI
Summary
Professional Customer Service Associate with strong cash handling abilities. Excels in assisting customers with inquiries and purchases, ensuring an enhanced shopping experience. Committed to maintaining a welcoming environment and achieving positive resolutions for customer concerns.
Dedicated Cashier skilled in operating cash registers and processing transactions with accuracy. Collaborates effectively with team members to manage inventory and restock shelves. Focused on providing excellent service and resolving issues to promote customer loyalty.
Motivated individual with strong problem-solving and communication strengths. Brings reliability, initiative, and a positive attitude to every task. Eager to contribute to team goals and adapt to new challenges in a dynamic work environment.
Personable and reliable with natural ability to connect with customers and provide exceptional service. Possesses foundational knowledge of cash handling procedures and point-of-sale systems, ensuring accurate and efficient transactions. Committed to enhancing customer satisfaction and contributing to positive shopping experience.
Offering excellent communication and interpersonal skills, adaptable to fast-paced retail environments. Brings willingness to learn industry-specific knowledge and develop expertise in cash handling and customer service. Ready to use and develop problem-solving and multitasking abilities in [Costumer Service Assoc] role.
Overview
1
1
year of professional experience
Work History
Customer Service Associate Cashier
Big Lots
Shelby, MI
07.2025 - 01.2026
- Assisted customers with product inquiries and purchases, enhancing overall shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained clean and organized checkout area to ensure a welcoming environment.
- Handled customer complaints with professionalism, promoting positive resolutions and retention.
- Cleaned Bathrooms
- Stocked Shelves
- Fixed Things that needed to be fixed
- Sweep Floors
- Educated customers on promotions and loyalty programs, driving engagement and sales.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Restocked and organized merchandise in front lanes.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
- Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied customers.
- Collected and authorized guest payments.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Warren Woods Tower High School
Warren, MISkills
- Strong work ethic
- Reliability and punctuality
- Team player mentality
- Upselling strategies
- Cash handling expertise
- Data entry proficiency
- Professional appearance
- Cash register operation
- Customer service
- Time management
Timeline
Customer Service Associate Cashier
Big Lots
07.2025 - 01.2026
High School Diploma -
Warren Woods Tower High School