Erin Angiulli
Sauquoit
Summary
Operations professional with deep understanding of process optimization, known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Committed to leveraging these qualities to drive team success and meet team goals.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Pratt & Whitney HMI
10.2023 - Current
- Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks for four operational areas.
- Maintain open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conduct regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensure compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
HR Assistant
Pratt & Whitney HMI
09.2022 - 10.2023
- Provide support in all areas of discipline within HR (interviewing, training & development, onboarding, employee relations, policy interpretation, employee engagement, and departmental administrative work)
- Coordinate & execute employee engagement quarterly events
- Respond to inquiries regarding HR policies, personnel procedures, and benefits interpretation
- Serve as a consultant for complex situations; provide best practices to workplace disputes, coach and drive positive organizational change, and maintain high ethical standards and confidentiality
- Responsible for all HR-related vendor invoices including auditing and preparation for remittance of all weekly, bi-weekly, monthly, and quarterly vendor invoices
Sales Assistant
Townsquare Media
08.2021 - 09.2022
- Create digital campaign proposals and custom slide decks for six Account Executives based on customer needs analysis
- Build reports for customers using proprietary data to analyze tactic performance
- Processed transactions accurately while maintaining a high level of customer service.
Education Coordinator
Mohawk Valley Health System
05.2019 - 08.2020
- Facilitate two-day, interactive General Orientation for 40-50 new employees on a bi-weekly basis to orient new hires to the mission, vision, and values of the healthcare system
- Delivered instruction on HR policies and procedures used to ensure exceptional patient care and create an inclusive, safe environment for all employees
- Management of LMS (NetLearning), including developing and uploading mandatory, regulatory, and voluntary training across a 3,500-person healthcare system
- Administered LMS and EMR, including troubleshooting, maintenance, updates, and report generation
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Coordinated special events such as guest speakers, field trips, and extracurricular activities to enrich the overall educational experience for students.
Office Manager
Mohawk Valley Health System
08.2014 - 05.2019
- Managed a dynamic, four-provider primary care medical office with a staff of seventeen to provide excellent, high-level care to our patients and community
- Responsible for the complete cycle of employee management from the interview process, onboarding, professional development/training, performance evaluation, disciplinary process, and termination
- Communicated corporate objectives across all divisions through regular team meetings and toolbox talks
- Served as the first point of contact for all office-related equipment issues, supplies, EH & S issues, and patient/employee issues
- Auditor for planned emergency drills and participated in post-event “hot wash” to identify areas of opportunity for continuous improvement
- Established efficient workflow processes to successfully achieve PCMH accreditation through the NCQA in 2014 and 2018
- Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and mentoring while providing opportunities for career acceleration through achievements
- Managed a wide variety of customer service and administrative tasks to resolve patient/employee issues quickly and efficiently
- Complete weekly and bi-weekly payroll, including adjustments when required, effectively utilizing HR/Benefits software
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Telecommunications Supervisor
Mohawk Valley Health System
05.2010 - 08.2014
- Led efforts towards business continuity planning, ensuring critical telecommunication systems; maintained operational status during unforeseen events or emergencies affecting business operations.
- Achieved efficient communication flow within the organization by managing telecommunication infrastructure, including switches, routers, and servers.
- Enhanced department performance by analyzing system data and implementing strategic improvement plans.
- Conducted performance evaluations for team members, identifying areas for improvement and growth opportunities.
- Collaborated closely with IT department counterparts to align technology strategies supporting seamless interdepartmental communications functionality throughout the enterprise environment.
Education
Bachelor of Science - Business Administration, Organizational Psychology
Southern New Hampshire University
01.2021
Integrative Development Coach -
Legacy Training Institute
01.2016
Skills
- Operations management
- Office administration
- Data Analysis & Reporting
- Curriculum Coordination
- Supplier & Vendor Management
- Communication Skills
- Recruitment, Interviewing, Onboarding & Training
- Performance Management
- Administration
- Facilitation and Training
- Interpersonal Communication
- Payroll Administration
- Regulatory Compliance
- Team Management
- Conflict Resolution
- Schedule Coordination
- Project Management
Timeline
Operations Supervisor
Pratt & Whitney HMI
10.2023 - Current
HR Assistant
Pratt & Whitney HMI
09.2022 - 10.2023
Sales Assistant
Townsquare Media
08.2021 - 09.2022
Education Coordinator
Mohawk Valley Health System
05.2019 - 08.2020
Office Manager
Mohawk Valley Health System
08.2014 - 05.2019
Telecommunications Supervisor
Mohawk Valley Health System
05.2010 - 08.2014
Integrative Development Coach -
Legacy Training Institute
Bachelor of Science - Business Administration, Organizational Psychology
Southern New Hampshire University