Erin Aragon

Responsible for the overall management and administration of the Ambulatory Surgery Center. This includes oversight of clinical, financial, and all operational aspects to ensure compliance with regulatory standards and deliver a high-quality patient experience. Oversight of clinical operations, include: quality of care, patient safety, credentialing/privileges for medical staff, compliance with standards and regulations. Cost management, QA, infection control, and maintaining survey readiness protocols. Daily operations include: hiring, firing, employee benefits, payroll and scheduling. I oversee all financial management and human resources functions. Director of surgery scheduling for my ASC, quality assurance programs, and governance activities. In charge of all vendor contracts. Ensure the Charge Nurse is holding nursing staff accountable and providing the highest level of quality care possible to patients attending the facility, while working with company policies and procedures. Supervising the care and maintenance of the endoscopes and other specialized equipment, ensuring an agreed standard of decontamination at all times, including accurate records of traceability of all endoscopes and associated equipment.

• Managed daily operations of medical office, overseeing 10 staff members, scheduling, and patient flow
• Developed and implemented office policies and procedures to improve efficiency and productivity
• Conducted medical billing and coding, ensuring accurate reimbursement and compliance with regulations
• Collaborated with healthcare providers to maintain high quality patient care and satisfaction
• Managed performance review process and provided coaching to employees for professional development
• Managed recruitment process from job posting to onboarding for diverse positions
• Utilized ADP software to track and manage employee time off, benefits, and pay changes
• Managed company benefits program, including enrollment, communication, and compliance
• Collaborated with vendors to negotiate competitive rates and ensure quality service delivery
• Managed and paid monthly bills on time to maintain financial responsibilities
• Communicated with service providers to resolve billing inquiries and discrepancies efficiently

• Proficient in pre-operative preparation, surgical assistance, and post-operative care in operating room
• Skilled in organizing and managing surgical instruments and equipment for diverse procedures
• Experienced in providing exceptional patient care and support during surgical procedures
• Ability to collaborate effectively with surgical team to ensure smooth workflow and successful outcomes
• Assisted physicians with patient examinations, procedures, and medical histories in a clinical setting
• Administered injections and medications, managed inventory, and maintained medical equipment
• Scheduled patient appointments, verified insurance coverage, and ensured accurate medical record documentation
• Provided compassionate patient care
• Participated in consultations with patients, discussing treatment options and expectations
• My plastic surgery consults had an 85% closing rate and ended in scheduled surgery

• Sanitized, restocked and organized exam rooms and medical equipment
• Obtained client medical history, medication information, symptoms and allergies
• Directed patients to exam rooms, fielded questions and prepared for physician examinations
• Collected and documented patient medical information such as blood pressure and weight
• Assisted patients in receiving Home Health
• Assisted in hemorrhoid banding procedures
• Assisted in admitting and hospitalizations of patients
• Cleaned and exchanged patients PEG tubes
• Gave all Humira injections
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Prior authorizations and surgery scheduling

• Trained new medical assistants on scheduling protocols and clinic workflow to maximize productivity
• Assisted with completing EHR documentation, updating patient records, and communicating with insurance providers
• Managed surgery schedule for multiple providers, ensuring optimal patient care and efficiency
• Obtained prior authorizations for medications, surgeries, and procedures to ensure coverage
• Utilized medical terminology and insurance knowledge to communicate with providers and insurance companies
• Ensured timely completion of prior authorizations to prevent delays in patient care
• Proficient in completing and submitting FMLA paperwork accurately and timely
• Skilled in maintaining confidentiality and adhering to HIPAA regulations with FMLA documentation
• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits
• Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs

• Coordinated dispatching schedules to optimize productivity and meet customer demands
• Negotiated contracts with subcontractors to ensure cost-effective solutions and maximize profitability
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Overseeing assignments, planning and coordinating in-house and outsourced resources
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Evaluated employee performance on quarterly basis and conveyed constructive feedback to improve skills