ERIN BARKSDALE
Lexington Park,MD
Summary
Navy Veteran leveraging over 10 years of proven experience in inventory management, food service, operations, and maintenance. Led teams of more than 8 staff members in a dynamic, fast-paced environment. Worked very well with teammates and motivated to always take on new challenges. Passionate about great customer service through listening, always possesses a positive attitude under pressure, and exercises prompt follow-up on customers’ requests/inquiries to achieve customer satisfaction. Possess a comprehensive background in safety, teamwork, leadership, emergency management, time management, process improvement, oral communication, and written communication. Excellent customer service performance with positive customer reviews and employee evaluations. Career supported by Associate of Applied Science in Culinary Arts. Operational Planning Equipment Management Customer Service Transportation Administrative Management Inventory Control Training and Mentorship Quality Assurance Microsoft Office
Overview
10
10
years of professional experience
Work History
Sales Associate
MCAS Cherry Point Commissary
05.2022 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with 20-30 potential customers daily and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
Supervisor
Compass Group
01.2022 - 05.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Supervise 3 kitchen staff making sure to follow all updated safety and health procedures.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Operation Manager
Virginia City Public Schools
12.2019 - 01.2022
- Championed safety protocols to maintain secure working environment, reducing workplace accidents significantly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Led team of 8 specialists that created and prepared food items from scratch in timely manner.
- Developed systems and procedures to improve operational quality and team efficiency.
Lead Cook
Bro’s Fish Taco’s Restaurant and Food Truck
07.2018 - 12.2019
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Maintained high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Developed innovative seasonal menus that catered to diverse dietary needs and preferences, resulting in increased customer satisfaction.
- Streamlined prep work by organizing kitchen stations effectively and training junior staff on best practices for efficient workflow.
- Implemented effective cross-training initiatives, which allowed team members to seamlessly cover various roles during peak service times.
- Managed relationships with approximately 6 vendors to negotiate prices of ingredients and equipment, resulting in 89% savings.
Yeoman
United States Navy, USN
08.2014 - 08.2017
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Provided comprehensive support to senior leadership, ensuring timely completion of tasks and projects.
- Organized and maintained filing systems, improving document accessibility and reducing retrieval time.
- Maintained accurate records of expenses and budgets, aiding in financial planning and decision making.
- Assisted with event planning and coordination, leading to successful company gatherings and team-building activities.
- Coordinated 300 schedules for multiple stakeholders, ensuring punctual meetings and optimal time management.
Aviation Boatswain's Mate
United States Navy, USN
08.2012 - 08.2014
- Responsible for contributing to completion of over 7,858 Arresting Gear maintenance actions.
- Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast).
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Directed and coordinated crew members and workers and maintained strict operational schedules and profit targets.
- Verified hydraulic fluid, air pressure and oxygen levels to check on systems operations.
- Loaded cargo according to ship capacity and appropriate weight load distribution.
Education
Associate of Applied Science (A.A.S) - Culinary Arts
Culinary Institute of Virginia
2019
SERVSafe Certificate | SERVSafe Alcohol | FOG Training | Grease Haulers Certification Aviation Apprenticeship Course | Aircraft Handling Course| Basic Leadership Training -
Skills
- Food Preparation
- Corporate Regulations
- Item Confirmation
- Customer Needs Assessments
Timeline
Sales Associate
MCAS Cherry Point Commissary
05.2022 - 12.2022
Supervisor
Compass Group
01.2022 - 05.2022
Operation Manager
Virginia City Public Schools
12.2019 - 01.2022
Lead Cook
Bro’s Fish Taco’s Restaurant and Food Truck
07.2018 - 12.2019
Yeoman
United States Navy, USN
08.2014 - 08.2017
Aviation Boatswain's Mate
United States Navy, USN
08.2012 - 08.2014
Associate of Applied Science (A.A.S) - Culinary Arts
Culinary Institute of Virginia
SERVSafe Certificate | SERVSafe Alcohol | FOG Training | Grease Haulers Certification Aviation Apprenticeship Course | Aircraft Handling Course| Basic Leadership Training -
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