Erin Bassett
Litchfield,MN
Summary
I'm a certified Swing Manager possessing strong leadership skills, excellent customer service abilities and knowledge of shift operations. Experience includes managing teams, handling cash flow, maintaining safety standards and implementing training programs for team members. Core strengths include strategic planning, problem-solving and staff development. Previous roles demonstrate positive impact on business profitability through effective management practices.
Overview
8
8
years of professional experience
Work History
Certified Swing Manager
People First Foods(McDonalds)
Litchfield, MN
07.2018 - Current
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Maintained accurate records of employee attendance and punctuality.
- Promoted team collaboration by facilitating regular meetings among staff members.
- Assisted in the hiring process by conducting interviews and reference checks.
- Ensured compliance with local health codes and safety regulations.
- Reviewed financial statements for accuracy and efficiency.
- Performed daily cash register reconciliations and deposits.
- Facilitated communication between management teams from multiple locations.
- Supervised floor operations during peak hours of business activity.
- Monitored employee performance in order to give guests positive and high-quality service at every visit.
- Kept premises clean and neat by proactively monitoring all areas of operations.
- Created and distributed employee work schedules in accordance with labor laws.
- Tracked employee overtime hours and adjusted schedules accordingly.
House Cleaner
Aunt
Cokato, Mn
09.2016 - 06.2018
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Removed lint from carpets using a vacuum cleaner attachment.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Cleaned homes following specific and detailed protocols and requests.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
Education
High School Diploma -
Litchfield High School
Litchfield, MN05-2020
Some College (No Degree) -
Minnesota State University, Mankato
Mankato, MNSkills
- Health and Safety Regulations
- Quality controls
- Food Safety
- POS system knowledge
- Staff recruitment
- Accurate money handling
- Staff Scheduling
- Employee Training
- Waste Reduction
- Checklist management
- Shift oversight
- Schedule implementation
Affiliations
- One of my greatest passions is writing; specifically writing poems!
- I enjoy going on long bike rides and strolls around the lake.
- I can be really crafty.
- Photography is something I've also found enjoyment in.
Accomplishments
- In high school I was apart of the NHS.
- I am certified in food safety
- I got the opportunity to advance my knowledge at work and received a Develope the Leader in Me certification.
- I've been promoted three times at my current job.
Timeline
Certified Swing Manager
People First Foods(McDonalds)
07.2018 - Current
House Cleaner
Aunt
09.2016 - 06.2018
High School Diploma -
Litchfield High School
Some College (No Degree) -
Minnesota State University, Mankato
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