Erin Beadle-Paulding
Wilton,NH
Summary
I excel in streamlining processes and enhancing customer trust through empathetic communication. Skilled in organizational files processing and adept in high-stress environments, my contributions have significantly improved service quality and efficiency. My expertise includes a blend of critical thinking and customer service, ensuring confidentiality and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Center Specialist
New Hampshire Judicial Branch
12.2022 - 02.2024
- Assisted clients with complex questions or concerns, ensuring prompt resolution of issues.
- Maintained confidentiality while handling sensitive customer information, adhering to strict data protection policies.
- Established rapport with customers through active listening and empathetic communication techniques, fostering trust and loyalty.
- Managed difficult situations calmly and professionally, deescalating conflicts when necessary to ensure positive outcomes for all parties involved.
- Streamlined information retrieval processes, resulting in faster response times for client inquiries.
- Conducted research using multiple sources to address specific client needs, ensuring accurate and up-to-date information was provided.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Provided support to colleagues during periods of high call volume, maintaining exceptional service quality.
- Participated in regular team meetings to discuss process improvements, contributing valuable insights from daily interactions with clients.
Court Assistant II
New Hampshire Judicial Branch
11.2017 - 06.2022
- Upheld high standards of accuracy in document preparation, reducing the likelihood of delays or complications in court proceedings.
- Supported judicial decision-making processes by researching relevant statutes, regulations, or case law upon request from judges or attorneys.
- Enhanced court efficiency by managing and organizing case files, ensuring accurate and timely access for judges and attorneys.
- Ensured smooth courtroom proceedings by coordinating with court personnel, including judges, attorneys, and witnesses.
- Handled incoming inquiries from the public professionally and courteously while assisting them with their needs related to court matters.
- Managed sensitive information with discretion while maintaining confidentiality in accordance with legal requirements.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared court orders and judgments for signature.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Collected court fees and fines and recorded amounts collected in the Odyssey software.
- Stayed up-to-date on New Hampshire state laws and licensing requirements to complete accurate and efficient reviews.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Recreation Assistant
Crestwood Nursing Home and Rehab Center
09.2016 - 11.2017
- Maintained a safe and clean recreational room, ensuring a positive environment for all users.
- Provided exceptional communication to residents, addressing concerns and answering inquiries promptly.
- Assisted in organizing special events, resulting in increased community engagement.
- Ensured proper supervision of program participants/residents at all times, prioritizing their safety and wellbeing.
- Evaluated residents individually to assess their engagement in activities.
- Conducted one on one meetings with residents to engage and help make a positive impact.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Exercised duty as a mandatory reporter of alleged elder abuse under N.H. Rev. Stat. Ann c. 161-F:46.
Education
Medical Records Certificate Program - Medical Records
University of Phoenix
Tempe, AZ12-2024
Paralegal Studies Certificate Program - Paralegal Studies
Liberty University
Lynchburg, VA07-2014
Skills
- Certified Billing and Coding Specialist
- Claims processing
- ICD-10-CM; CPT; HCPCS Level II
- Communication skills
- Customer Service
- Experience in fast pace, high-stress environments
Certification
Certified Medical Billing and Coding Specialist as of February 01, 2025.
New Hampshire Justice of the Peace
I became a Justice of the Peace for the State of New Hampshire in 2018. I am legally able to notarize documents and perform marriage ceremonies in the State of New Hampshire.
Timeline
Information Center Specialist
New Hampshire Judicial Branch
12.2022 - 02.2024
Court Assistant II
New Hampshire Judicial Branch
11.2017 - 06.2022
Recreation Assistant
Crestwood Nursing Home and Rehab Center
09.2016 - 11.2017
Medical Records Certificate Program - Medical Records
University of Phoenix
Paralegal Studies Certificate Program - Paralegal Studies
Liberty University
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