Erin Belsha

• Educated prospects on health plan options, coverage details, and enrollment requirements.
• Assessed client needs to recommend suitable policies aligned with budget and benefits.
• Processed applications, verified eligibility, and maintained accurate enrollment documentation.
• Explained policy changes, premiums, deductibles, and network limitations to support informed decisions.
• Resolved member inquiries and escalated complex issues to appropriate support teams.
• Streamlined the application process for clients by guiding them through paperwork completion and submission efficiently.

• Updated client records and call notes to support accurate service history and continuity.
• Adapted quickly to changing policy updates, procedures, and service standards in fast-paced environment.
• Maintained courteous communication while handling high-volume member interactions and sensitive information.
• Informed clients of policies and procedures.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

• Answered member inquiries regarding health coverage, benefits, and plan details with clear, accurate guidance.
• Processed eligibility, claims, and enrollment requests while maintaining compliance with insurance procedures.
• Resolved account issues by researching policy information and documenting outcomes in service systems.
• Coordinated follow-up with internal departments to address complex member concerns and pending requests.
• Explained coverage limitations, billing questions, and prior authorization requirements in professional language.

College Credits Towards Cosmetology

GPA 3.7

AP Reading, Math, and American History.