Erin Boch
Tempe,AZ
Summary
Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate, Brokerage Service Rep
Charles Schwab
10.2022 - Current
- Greeted customers and identified client's needs and wants to enhance their experiences and offered assistance for increased customer satisfaction.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Monitored customers for signs of security concerns and escalated issues to management.
Closing Manager/Bartender/Server
RED ROBIN
05.2018 - Current
- Provide many customers with a meaningful experience through making suggestions and maintaining guest’s comfort in a fast-paced environment with multiple tasks at hand
- Discussed order issues and readjusted orders with attention to detail to exceed expectations and have repeat customers
- Ability to lead and direct staff with positive influence to ensure a total team effort in order to maintain high performance.
Manager/Coffee Barista
INNER CIRCLE CAFE, Barista
10.2017 - 03.2018
- Expected to greet guests, take orders and make food and drinks in a timely and food safe manner
- Organized stations in the kitchen to ensure customers with the fastest, best food we can provide while working on several orders at once
- Built customer relationships by encouraging stamp card to get free drinks and remembering orders of recurring customers
- Ability to meet deadlines on big orders to go out for deliveries on time by directing and leading staff for prep.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Bachelor of Science - Economics
W. P. Carey, ARIZONA STATE UNIVERSITY
Tempe, AZSkills
- Microsoft Excel
- Microsoft Access
- Microsoft Word
- Microsoft PowerPoint
- Conflict Resolution
- Leadership
- JMP Pro
- Tableau
Certification
- FINRA Series 7 License - Feb 2023
- NASAA Series 63 License - Feb 2023
Timeline
Associate, Brokerage Service Rep
Charles Schwab
10.2022 - Current
Closing Manager/Bartender/Server
RED ROBIN
05.2018 - Current
Manager/Coffee Barista
INNER CIRCLE CAFE, Barista
10.2017 - 03.2018
Bachelor of Science - Economics
W. P. Carey, ARIZONA STATE UNIVERSITY
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