Erin Borsodi
Fort Mill,SC
Summary
Operations and retail leadership professional with 20+ years of experience driving business growth, elevating customer experience, and leading high-performing teams across retail, e-commerce, and luxury-adjacent environments. Proven success in operational scaling, client relationship management, financial oversight, team development, and brand execution. Adept at delivering elevated service standards while optimizing profitability, operational efficiency, and long-term customer loyalty.
Overview
13
13
years of professional experience
Work History
Chief Operating Officer
Sorce
Charlotte, NC
05.2025 - Current
- Lead day-to-day operations across multiple business divisions while ensuring consistency in brand standards, client experience, and operational execution.
- Scaled business operations through strategic growth initiatives, process optimization, and implementation of operational frameworks that improved efficiency and long-term scalability.
- Oversee financial forecasting, expense management, profitability analysis, and revenue optimization to support sustainable business growth.
- Drive business development initiatives through strategic partnerships, vendor negotiations, and identification of new market opportunities.
- Recruit, train, and mentor high-performing teams while fostering a culture centered on accountability, professionalism, and service excellence.
- Implement performance metrics and reporting systems to improve productivity, operational visibility, and decision-making.
- Preserve elevated customer experience standards while managing operational growth and organizational expansion.
Owner
Grip Genie
Charlotte, NC
01.2019 - Current
- Founded and scaled a direct-to-consumer retail brand, overseeing all aspects of operations, customer experience, marketing strategy, inventory management, and financial performance.
- Built a loyal customer base through elevated service standards, personalized communication, and streamlined fulfillment operations that supported repeat business and long-term brand growth.
- Led brand development and digital expansion through strategic marketing initiatives, e-commerce optimization, SEO, email campaigns, and content creation across multiple platforms.
- Managed vendor and supplier relationships while maintaining inventory accuracy, product quality, operational efficiency, and timely order fulfillment.
- Directed business analytics, forecasting, expense management, and process automation to improve profitability, scalability, and operational performance.
- Developed cohesive brand presentation including website experience, packaging, visual assets, and promotional materials to strengthen market positioning and customer engagement.
Merchandising Representative
Ace Hardware
Oak Brook, IL
08.2018 - 01.2019
- Supported retail merchandising operations through inventory management, product placement, promotional execution, and sales trend analysis.
- Managed inventory accuracy and product organization across multiple warehouse and retail locations.
- Utilized reporting tools and operational systems to monitor performance metrics and support merchandising strategy initiatives.
- Assisted with trade show preparation and cross-functional operational support for merchant teams.
Store Manager
Starbucks
Geneva, IL
03.2016 - 08.2018
- Directed daily store operations while maintaining high standards of customer service, team performance, and operational excellence in a fast-paced retail environment.
- Managed staffing, coaching, scheduling, and employee development initiatives to build engaged, high-performing teams and maintain strong operational consistency.
- Oversaw budgeting, forecasting, labor management, inventory control, and P&L performance to achieve financial and operational targets.
- Resolved customer concerns with professionalism and urgency while reinforcing a culture focused on hospitality, inclusivity, and elevated customer experience.
- Ensured compliance with company policies, safety standards, and operational procedures while consistently upholding brand expectations.
Store Manager
Wet Nose
Geneva, IL
01.2013 - 03.2016
- Led a luxury pet boutique sales team across multiple locations, contributing to over $3M in annual sales and achieving a 10% year-over-year increase in revenue.
- Developed strong client relationships and customer loyalty through personalized service, premium product knowledge, and consistent delivery of elevated shopping experiences.
- Oversaw team training, staff development, merchandising execution, and daily operations while maintaining high standards in presentation and customer engagement.
- Managed sales performance, inventory levels, and operational priorities to support profitability and long-term business growth.
Skills
- Client Experience Leadership
- Retail Operations
- Team Development & Coaching
- KPI & P&L Management
- Inventory & Vendor Relations
- Luxury Service Standards
- Operational Strategy
- Customer Retention
- Brand Presentation
- Visual Merchandising
- Forecasting & Expense Management
- E-Commerce Operations Process Improvement
Timeline
Chief Operating Officer
Sorce
05.2025 - Current
Owner
Grip Genie
01.2019 - Current
Merchandising Representative
Ace Hardware
08.2018 - 01.2019
Store Manager
Starbucks
03.2016 - 08.2018
Store Manager
Wet Nose
01.2013 - 03.2016