Erin Britton
Ramona,CA
Summary
Proven Accounts Receivable Manager with a track record of enhancing cash flow and client satisfaction at River City Glass, Inc and Sea Breeze Glass & Construction. Expert in invoice processing and customer/vendor relations. Spearheaded process improvements, significantly reducing billing and payables discrepancies. Skilled in staff training, to ensure compliance and efficiency, contributing to improved financial operations and customer service excellence.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Manager
River City Glass, Inc
06.2010 - 11.2023
- Assisted in hiring of new office staff.
- Trained new hires in company policies, standard operating procedures, and software systems ensuring seamless integration into team''s operations.
- Processed incoming payments in accordance with established financial policies.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Updated aging reports based on daily audits.
- Prepared invoices for both residential and commercial contract billings.
- Prepared and sent monthly statements
- AIA Billing using G702 & G703.
- Prepare and provided accurate lien releases to contractors from us and our suppliers.
- Verified discrepancies and resolved clients' billing issues.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Ensured timely payments from clients through effective communication and proactive followups.
- Improved cash flow by aggressively following up on overdue accounts and negotiating payment plans and utilizing lien procedures.
- Improved department efficiency, restructuring workflows to better manage client accounts and follow-up processes.
- Spearheaded process improvements that resulted in increased accuracy of billing and reduced discrepancies.
- Collaborated with residential and commercial sales departments to align strategies that improve job costing, client retention and payment practices.
- Conducted regular training for staff on updates in tax regulations and compliance requirements, maintaining departmental knowledge.
- Delegated accounts payable entry's and audited payables and vendor statements for accuracy and payment.
- Assisted and supported payroll department as needed
- Supported financial director and owners with special projects and additional job duties to ensure smooth and accurate accounting operations within the company.
Accounts Receivable Clerk/Residential Sales
Sea Breeze Glass & Construction
06.2004 - 12.2008
- Generated invoices for residential and commercial departments upon receipt of billing information and tracked collection progress.
- AIA Billing, G702 & G703, provide proper company and vendor lien releases
- Resolved billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Residential front counter glass sales.
- Scheduled installs.
- Assisted with accounts payable and payroll as needed.
- Assisted owners with special projects as needed
Education
Office Professional Training Course
Grossmont College
El Cajon, CA06.2004
Skills
- Accounts Receivable
- Accounts Payable
- Cash Management
- Invoice Processing
- Statement Preparation
- Customer and Vendor Relations
- Collections Expert
- Staff Hiring and Training
- Microsoft Office, Quickbooks and Peachtree Accounting Software
- Procore & Textura Billing Software
- AIA Billings G702 & G703
- Lien Releases
Timeline
Accounts Receivable Manager
River City Glass, Inc
06.2010 - 11.2023
Accounts Receivable Clerk/Residential Sales
Sea Breeze Glass & Construction
06.2004 - 12.2008
Office Professional Training Course
Grossmont College
Similar Profiles
Tanner SibleyTanner Sibley
Glass Installer at River City GlassGlass Installer at River City Glass
Brian GonzalesBrian Gonzales
Glazer at city glassGlazer at city glass
Tekoa PerryTekoa Perry
Glass Cutter at Pearl River GlassGlass Cutter at Pearl River Glass