Erin Brown
Columbus,OH
Summary
Future nursing student looking for full-time work with a company dedicated to enhancing customer/patient lives and delivering the best possible experience.
Overview
3
3
years of professional experience
Work History
Mental Health Technician
The Buckeye Ranch
07.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Mental Health Technician
RiverVista
07.2022 - 01.2023
- Cared for patients with mental illnesses, developmental disabilities and emotional disturbances.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Counseled patients on emotional, personal care and behavioral issues.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
Stylist Sales Associate
Express Fashion
07.2021 - 03.2022
- Built customer loyalty and retention by delivering excellent shopping experiences
- Informed client base of new products and seasonal fashions to increase store sales
- Acted as brand storyteller to create new experiences that accelerated sales and achieved store goals
- Maintained customer satisfaction, quickly resolved issues and offered expert assistance.
Education
Bachelor of Arts - Psychology, Sociology
University of Akron
Akron, OH05.2021
Skills
- Behavioral support
- Crisis intervention/resolution
- Patience
- Active listening
- Customer Service
Timeline
Mental Health Technician
The Buckeye Ranch
07.2023 - Current
Mental Health Technician
RiverVista
07.2022 - 01.2023
Stylist Sales Associate
Express Fashion
07.2021 - 03.2022
Bachelor of Arts - Psychology, Sociology
University of Akron
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