Erin Brown
Pillager,MN
Summary
Client-driven with seven years of experience acting as liaison between clients and service providers. Adaptive to specific client personal considerations and focused on supporting all aspects of recipient registration. Calming presence in light of often stressful enrollment processes and complex billing and paperwork.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Educational Assistant - Special Education
Pillager School District
Minnesota
10.2022 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Childcare Provider
Self-employed
Pillager, MN
01.2022 - Current
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
Crisis House Supervisor
Genesis Group Home
Brainerd, MN
05.2020 - 02.2022
- Reviewed clinical documentation to asses standards and quality of care.
- Provided emergency response during shifts and when on-call.
- Collaborated with physicians regarding client conditions, updates and necessary care changes.
- Discussed medical histories with client in effort to provide most effective mental health advice.
- Applied de-escalation and limit-setting techniques to promote client cooperation.
- Counseled and mentored clients on substance use and life choices.
- Treated clients and families with respect and dignity.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
Program Supervisor
The Mentor Network
10.2019 - 03.2020
- Directed team of 8 personnel, overseeing records, performance and quality assurance
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
- Set up and directed all aspects of Adult Foster Care program with person centered focus
- Provided ongoing direction and leadership for program operations
- Established and maintained operations of Adult Foster Care program
Childcare Provider
Self Employed
Thief River Falls, MN
01.2019 - 10.2019
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play and instruction.
Behavioral Health Technician
Sanford Health
08.2016 - 10.2019
- Supervised the care for up to 16 mental health patients in a 16-bed facility
- Offered and documented treatment consent forms in patient health records
- Conducted client rounds every 15-15 minutes to check on patients
- Searched resident belongings prior to and during stays
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA)
- Observed and monitored client behavior and responses to treatment
Certified Nursing Assistant
St Francis
12.2015 - 04.2019
- Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision
- Performed patient assessments, documented vital signs and reported changes to supervisors
- Transported patients between rooms and appointments or testing locations
- Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety
- Responded appropriately to physical, emotional and developmental needs of patients
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Offered emotional support to patients and family members
Cashier/Customer Service Representative
Super One Foods
04.2015 - 01.2016
- Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers
- Collected credit card, check and cash payments to process transactions
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Personal Care Assistant
Many Lakes Home Care
11.2013 - 08.2014
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Scheduled daily and weekly care hours for client caseload
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
Cashier/Sales Associate/Stocker
Super One Foods
05.2010 - 08.2013
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Assisted customers to complete purchases by moving heavy items, collecting payments and bagging purchases
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
Education
Associate of Arts - Social & Behavioral Sciences
Northland Community And Technical College
Thief River Falls, MNAssociate of Science - Child Development
Pine Technical And Community College
Pine City, MN05.2024
Associate of Arts - Graphic Design
Central Lakes College
Brainerd, MN2015
High School Diploma - undefined
Walker-Hackensack-Akeley Sec.
Walker, MN2012
Skills
- Patient privacy and confidentiality
- Emotional development
- Group leadership
- Crisis intervention
- Documentation skills
- CPR/First Aid certified
- Data entry
- Medical records management
- Policy and procedure improvements
- Special education
Certification
- Certified Nurses Aide
- BLS
- First Aid Certification
Timeline
Educational Assistant - Special Education
Pillager School District
10.2022 - Current
Childcare Provider
Self-employed
01.2022 - Current
Crisis House Supervisor
Genesis Group Home
05.2020 - 02.2022
Program Supervisor
The Mentor Network
10.2019 - 03.2020
Childcare Provider
Self Employed
01.2019 - 10.2019
Behavioral Health Technician
Sanford Health
08.2016 - 10.2019
Certified Nursing Assistant
St Francis
12.2015 - 04.2019
Cashier/Customer Service Representative
Super One Foods
04.2015 - 01.2016
Personal Care Assistant
Many Lakes Home Care
11.2013 - 08.2014
Cashier/Sales Associate/Stocker
Super One Foods
05.2010 - 08.2013
Associate of Arts - Social & Behavioral Sciences
Northland Community And Technical College
Associate of Science - Child Development
Pine Technical And Community College
Associate of Arts - Graphic Design
Central Lakes College
High School Diploma - undefined
Walker-Hackensack-Akeley Sec.