Erin Burke
Milwaukee
Summary
Results-driven case management professional with a track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Prioritizes collaboration, creative problem solving, and a constant emphasis on continuous learning and development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Level II Case Manager
St. Charles Youth and Family Services
Milwaukee, WI
11.2024 - Current
- Coordinated comprehensive case management services for at-risk youth and families.
- Developed individualized service plans to address client needs and goals.
- Facilitated access to community resources and support services for clients.
- Conducted regular assessments to evaluate progress and adjust interventions.
- Documented program compliance and reported updates to Milwaukee Juvenile Courts.
- Collaborated with multidisciplinary teams to enhance service delivery effectiveness.
- Provided crisis intervention and conflict resolution support in high-pressure situations.
Social Emotional Development Coordinator
Boys and Girls Club Greater Milwaukee
09.2023 - 12.2023
- Support Afterschool Club spaces at 2 different schools, servicing over 400 students, kindergarten through high school.
- Survey staff to build whole club behavior initiatives that work for staff and students, and supporting staff in implementation.
- Individualize behavior supports for small groups of high need students.
- Implement a Social Emotional Curriculum for K-8th grade that fosters emotional identification and awareness, healthy coping skills, and strong and healthy communication.
- Develop and implement a Social Emotional Curriculum for High School students addressing their specific needs and emotional awareness.
- Coach and guide teammates in DBEI and racial equity learning within our work.
Care Coordinator
New Outlook
Milwaukee, WI
10.2021 - 10.2023
- Supported 6 adult residents with cognitive delays in maintaining a consistent schedule, completing responsibilities and taking autonomy of their lives.
- Managed daily medicine distribution and documentation per state requirements.
- Cooked meals and cleaned common spaces, while encouraging residents to participate in their own chores and activities.
- Facilitated engagement activities to build relationships and foster independence and group participation from residents.
AmeriCorps Member, Service Leader, Impact Manager
City Year Boston
07.2013 - 08.2021
- Implemented the service model of City Year, an education non-profit, in the Boston Public School System by balancing the delivery of whole-school, small group, and 1:1 academic and non-academic interventions.
- Trained and managed teams of 10+ AmeriCorps Members to meet performance standards for service excellence with a focus on their leadership and professional development.
- Fostered academic, attendance and social emotional development of students with the goal of supporting their graduation from high school on time.
- Developed and managed relationships through effective communication with school administrators, students, and families to meet their established goals.
- Utilized multiple forms of technology to manage student data across several systems in order to track student progress towards their actionable goals and make data-informed decisions.
Counselor, Cabin Leader, Waterfront Director, Counselor In Training Director
Camp Carefree
07.2010 - 07.2019
- Responsible for the medical, emotional and social wellbeing of 120 campers with Type 1 Diabetes over 2 weeks of camp.
- Built and executed lessons plans for activities, maintaining schedule and routine for daily activities, role modeling effective and healthy management of Type 1 Diabetes.
- Specifically supported and led 15 campers, ages 12-15 within the cabin by supervising with medical check ins, meal times, healthy lifestyle strategies and community building.
- Independently developed a training program which prepared young adults to be responsible, creative, and capable camp counselors.
- Conducted frequent employee observation and coaching sessions to troubleshoot problems and support employee development.
- Collected and analyzed feedback from staff to change and improve the program for following years’ CITs.
Education
Master of Science - Clinical Mental Health Counseling
Mount Mary University
Wauwatosa, WI06-2028
Bachelor of Arts - English
Sacred Heart University
Fairfield, CT06-2024
Skills
- Team Building and Development
- Strategic Problem Solving
- Strong Interpersonal Skills
- Growth Mindset
- Critical Thinking Skills
- Proactive and Self-Motivated
- Project Management
- Excellent Communication Skills
- Exceptional Organizational Skills
Certification
- First Aid and CPR- Infant, Youth and Adult Nov 2023 - Nov 2025
- Youth Mental Health First Aid Nov 2023 - Nov 2026
- Mandated Reporting Sept 2023
- Restorative Practices and Conflict Mediation Tier I and Tier II July 2018
Timeline
Level II Case Manager
St. Charles Youth and Family Services
11.2024 - Current
Social Emotional Development Coordinator
Boys and Girls Club Greater Milwaukee
09.2023 - 12.2023
Care Coordinator
New Outlook
10.2021 - 10.2023
AmeriCorps Member, Service Leader, Impact Manager
City Year Boston
07.2013 - 08.2021
Counselor, Cabin Leader, Waterfront Director, Counselor In Training Director
Camp Carefree
07.2010 - 07.2019
Master of Science - Clinical Mental Health Counseling
Mount Mary University
Bachelor of Arts - English
Sacred Heart University