Erin Byrnes
Bound Brook
Summary
Talented & Equipped Consumer Understanding Program Director skilled in handling operational, management and program growth functions. Known for fostering collaboration and achieving impactful outcomes. Reliable and adaptable, skilled in strategic planning and team leadership. Ready to apply 18+ years of experience to new professional challenges with growth-oriented organization.
Overview
19
19
years of professional experience
Work History
Consumer Understanding Program Director
Sensory Spectrum, Inc.
01.2022 - Current
- Manages, directs, and oversees the Consumer Understanding Program companywide
- Develops business strategies and goals for the growth and development of Consumer Understanding Program
- Supervises Consumer Understanding Program personnel and provides coaching, development and support overall
- Serves as the overall competency lead for Consumer Understanding Program (teach, train, and consult across all teams)
- Active member of the Leadership Team: develops and maintains an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization and; ensures that the programs and services offered by the organization contribute to overall mission
- Ensures all tests are being conducted according to internal standards, ethically, and in accordance with industry standards
- Maintains and develops best practices for all consumer testing done conducted at internal facilities and external partners
- Promotes positive work environment through collaboration, open communication, and respectful interactions with colleagues.
Consumer Understanding Senior Project Manager
Sensory Spectrum, Inc.
03.2014 - 01.2022
- Managed the development and execution of comprehensive consumer understanding research solutions with budgets ranging from $10K to $400K-plus
- Drafted and negotiated winning proposals through consultative needs analysis from initial submission and design recommendations, and optimize projects to produce clean results and actionable insight
- Served as primary point of contact for all client communications from inception through completion
- Developed and maintained project budgets to control costs and meet project goals
- Streamlined proposals through co-development and publication of templates; eliminated redundancy and improved end-user experience by clarifying language and enhancing readability
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking
Consumer Understanding Project Manager
Sensory Spectrum, Inc.
02.2006 - 03.2014
- Provided ongoing logistics, planning and communication support for all qualitative and quantitative consumer research studies
- Developed comprehensive project documents such as recruitment screeners, product evaluation questionnaires, fieldwork instructions, sample preparation protocols and cook-serve schedules to ensure flawless project execution.
- Identified plans and resources required to meet project goals and objectives
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results
Education
Bachelor of Arts - Business Management
Delaware Valley University
Doylestown, PA12-2005
Skills
- Quantitative & Qualitative Research Design
- Managing Bids, Budgets & Proposals
- Study Protocol & Documentation
- Screener & Questionnaire Development
- Critical Analysis & Problem Solving
- Vendor and Fieldwork Oversight
- Review & Interpreting Findings
Professional Development
- Consumer Project & Data Management Course, Sensory Spectrum, 10/01/23
- Leadership in Sensory Evaluation, Sensory Spectrum/Center for Professional Advancement, 03/01/14
- Consumer Testing Course, Sensory Spectrum/Center for Professional Advancement, 03/01/07
Personal Information
- Total Experience: Eighteen Plus Years of Progressive Experience
Timeline
Consumer Understanding Program Director
Sensory Spectrum, Inc.
01.2022 - Current
Consumer Understanding Senior Project Manager
Sensory Spectrum, Inc.
03.2014 - 01.2022
Consumer Understanding Project Manager
Sensory Spectrum, Inc.
02.2006 - 03.2014
Bachelor of Arts - Business Management
Delaware Valley University
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