Erin Caldwell
Murfreesboro,TN
Summary
Highly motivated and dependable professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exceptional customer service skills foster positive client relationships, while attention to detail and optimizing data entry skills enhance operational efficiency. Focused on supporting team success and achieving positive results.
Overview
27
27
years of professional experience
Work History
Owner/Operator Truck Driver
TrueSouth Transport, Inc.
Nashville, TN
06.2019 - 03.2025
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Implemented cost control measures to reduce expenses and increase profitability.
Title Commitment Specialist/Mortgage Loan Officer Assistant
Accurate Title & Escrow
Cordova, TN
12.2002 - 03.2003
- Filed and maintained loan records.
- Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Assisted with the preparation and closing of loan documents.
- Coordinated appraisal orders and obtained necessary title work for loan processing.
- Scanned and uploaded loan and related documents into system.
- Worked with third-party vendors to address and clear loan closing requirements.
Medical Receptionist/Billing and Coding Associate
Campbell Clinic
Germantown, TN
08.2000 - 02.2002
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Assisted with medical coding by finding the ICD code for the diagnosis given by the physician.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Monitored office supplies inventory and placed orders when necessary.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Data Entry Clerk/Payroll Assistant
Western Express, Inc.
Nashville, TN
05.1998 - 07.2000
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Prioritized tasks effectively to ensure the timely completion of all assigned projects, without sacrificing attention to detail.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions, and taxes.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Education
Nashville State Community College
Nashville, TNSkills
- Customer service
- Time management abilities
- Problem-solving and critical thinking
- Multitasking capacity
- Data entry
- Long-haul truck operations
- Professionalism and work ethic
- Organizational growth
- Self-motivation and discipline
- Accurate record-keeping
Timeline
Owner/Operator Truck Driver
TrueSouth Transport, Inc.
06.2019 - 03.2025
Title Commitment Specialist/Mortgage Loan Officer Assistant
Accurate Title & Escrow
12.2002 - 03.2003
Medical Receptionist/Billing and Coding Associate
Campbell Clinic
08.2000 - 02.2002
Data Entry Clerk/Payroll Assistant
Western Express, Inc.
05.1998 - 07.2000
Nashville State Community College
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