Summary
Overview
Work History
Education
Timeline
Generic

Erin Carlentine

Lynnwood,WA

Summary

Over 5 years of experience leading content development initiatives across multiple product categories, ensuring alignment with consumer strategies and regulatory requirements. Skilled in analyzing content KPIs to drive significant improvements in accuracy, efficiency, and effectiveness, consistently achieving a 90% on-time project completion rate. Proficient at partnering with stakeholders across R&D, regulatory, marketing, and commercialization to align content strategies with business goals and enhance coordination. Experience in managing end-to-end content workflows, identifying gaps, and implementing scalable process improvements to optimize team performance and deliverables. Developed and facilitated advanced cross-functional training programs to elevate content development proficiency and ensure consistency in best practices. Strong ability to build effective presentations and communications that clearly articulate expectations and requirements, ensuring stakeholders are well-informed and engaged. Coordinated program, financial, and resource meetings, managed budgets, and reported progress to local and central management teams, contributing to sound fiscal oversight and strategic planning. Demonstrated background in providing exceptional administrative support, coordinating events, managing travel arrangements, and handling sensitive communications efficiently. Demonstrated desire and drive to grow within the company by consistently seeking opportunities for professional development and advancement.

Overview

19
19
years of professional experience

Work History

Consumer Content Lead

Philips Oral Healthcare
04.2024 - Current
  • Lead content development across product categories, ensuring alignment with consumer experience strategies and regulatory requirements.
  • Analyze content KPIs to drive improvements in accuracy, efficiency, and effectiveness.
  • Implement scalable solutions to enhance content workflows and cross-functional collaboration.
  • Partner with stakeholders across R&D, regulatory, marketing, and commercialization to align content strategies with product and business goals.
  • Ensure 90% on-time project completion and improve forecasting accuracy for deliverables.
  • Identify gaps in content execution and implement process improvements at a program level.
  • Design and refine training materials, templates, and briefs to clearly communicate requirements and expectations for seamless execution.
  • Establish best practices for content development and integrate feedback loops to ensure continuous refinement.
  • Monitor and synthesize content performance data to inform continuous improvement strategies and drive content innovation.

Consumer Content Specialist

Philips Oral Healthcare
06.2021 - 04.2024
  • Applied best practices to ensure accurate and high-quality packaging artwork that enhance consumer experience.
  • Tracked KPIs related to content effectiveness and workflow efficiency, continuously improving processes through data-driven decisions.
  • Collaborated with teams including R&D, regulatory, and marketing to align on project timelines and deliverables, ensuring timely execution.
  • Ensured 90% on-time project completion by improving the accuracy of quoted timelines and proactively identifying potential bottlenecks and implementing process improvements.
  • Ensured adherence to brand guidelines, compliance standards, and localization requirements in all content deliverables.
  • Built and delivered cross-functional training programs to drive consistency in content development processes and alignment with best practices.
  • Managed the end-to-end workflow for assigned content projects, ensuring all deliverables met quality standards and stakeholder expectations.

Project Coordinator

Philips Oral Healthcare
03.2017 - 06.2021
  • Key user for time writing and portfolio management tools.
  • Coordinate monthly program, financial and resource meeting with key stakeholders.
  • Responsible for submitting quarterly and yearly budgets.
  • Responsible for reporting out KPIs to local and central management team.
  • Manage headcount file for FTE and Contractors for Innovation and Development, Operations and Quality and Regulatory departments.
  • Coordinate quarterly financial controls for external auditors.
  • Implemented a new project planning and reporting system.
  • Set up Project Managers, Resource Managers and Marketing team on Philips tools and provide training.
  • Provide support to key stakeholders – Portfolio Management Lead, Project Managers, CMM’s, Project Support Officer Manager, Innovation and Development Lead and Finance.

Administrative Assistant

Philips Oral Healthcare
10.2014 - 03.2017
  • Provide support to Lead, Innovation and Development and Sr. Director Global Marketing.
  • Served as interim Executive Assistant to Head of Oral Healthcare.
  • Plan off-sites, workshops, team events, town halls and set up VC meetings.
  • Coordinate travel, process expense reports and process Visa requests.
  • Create purchase orders, approve invoices and manage suppliers.
  • International shipping and mail.
  • Purchase requests and reconcile purchasing card.
  • Facilities requests and space planning.
  • New hire onboarding, order and set up peripherals, first day point of contact and offboarding.
  • Manage distribution lists, shared file access and organizational charts.

Executive Assistant, SVP, HR

Expedia, Inc.
10.2013 - 10.2014
  • Manage multiple calendars, HR Admin inbox, handle phone calls and make contact of sensitive nature inside and outside of the company.
  • Plan executive off-sites, global team meetings and team events.
  • Coordinate travel and process expense reports.
  • Coordinate Expedia, Inc. Compensation meeting with Board of Directors and Expedia Executives.
  • Manage department organizational charts and distribution lists.
  • Manage Global Travel Reimbursement Benefit Program and New Parent Benefit.
  • Coordinate all department moves, facilities support and new hire onboarding.
  • Manage the HR Administrative Assistant

Sr. Administrative Assistant, HR

Expedia, Inc.
09.2011 - 10.2013
  • Manage multiple calendars, HRAdmin inbox and Distribution Lists.
  • Manage Global Travel Reimbursement Benefit Program, Global Service Award Program and New Parent Benefit.
  • Set-up new vendors in our system, submit and track all invoices.
  • Coordinate all department moves, facilities support and new hire onboarding.
  • Arrange travel, submit expense reports and plan team meetings/events.

Administrative Assistant, HR

Expedia, Inc.
08.2007 - 09.2011
  • Planned companywide events, point of contact for winner of Expedia prizes, arrange guest speakers, book signings and set up earnings calls.
  • Manage HRAdmin inbox, HR Bravo program and Distribution Lists.
  • Set-up new vendors in our system, submit and track all invoices.
  • Manage multiple calendars, arrange travel and submit expense reports at VP level.
  • Coordinate all department moves, facilities support and new hire onboarding.

Corporate Headquarter Receptionist

Expedia, Inc.
07.2006 - 08.2007
  • Greeted employees, executives, vendors, applicants and business partners from around the world.
  • Performed security audit and identification procedures.
  • Directed the occupancy of 58 conference rooms used by the numerous departments at Expedia, Inc.

Education

Bachelor of Arts - Sociology

Central Washington University
Ellensburg, WA
06-2006

Timeline

Consumer Content Lead

Philips Oral Healthcare
04.2024 - Current

Consumer Content Specialist

Philips Oral Healthcare
06.2021 - 04.2024

Project Coordinator

Philips Oral Healthcare
03.2017 - 06.2021

Administrative Assistant

Philips Oral Healthcare
10.2014 - 03.2017

Executive Assistant, SVP, HR

Expedia, Inc.
10.2013 - 10.2014

Sr. Administrative Assistant, HR

Expedia, Inc.
09.2011 - 10.2013

Administrative Assistant, HR

Expedia, Inc.
08.2007 - 09.2011

Corporate Headquarter Receptionist

Expedia, Inc.
07.2006 - 08.2007

Bachelor of Arts - Sociology

Central Washington University
Erin Carlentine