Erin Castelline
Framingham,MA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Dedicated and empathetic offering experience in direct patient care. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Offering these skills and strong work ethic.
Overview
3
3
years of professional experience
Work History
Office Manager, Cardiology
Charles River Medical Associates
08.2022 - Current
- Greeted patients and visitors to determine needs and direct accordingly
- Checked patients in and out of appointments
- Collected patient copays and balances
- Scheduled patient appointments in the EMR system
- Facilitated the scheduling of all cardiac work ups
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Received, answered and responded to telephone calls
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere
- Manage office finances - collecting co-payments, processing bank deposits of co-payments, tracking petty cash, stamping office-related finance invoices (utilities, purchased services, equipment expense, supplies, etc.)
- Dropping charges (lab and appointment-oriented) on behalf of providers
- Processing referrals and prior authorizations for insurances/medications
- Scheduling template changes
Medical Assistant/Phlebotomist
Charles River Medical Associates
02.2022 - 08.2022
- Greeted patients and visitors to determine needs and direct accordingly
- Checked patients in and out of appointments
- Collected patient copays and balances
- Scheduled patient appointments in the EMR system
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Received, answered and responded to telephone calls
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere
- Drawing patients' blood work
- Administered injections/vaccinations
- Taking and recording patient vital signs
- Performing electrocardiograms
Office Manager (interim)
Charles River Medical Associates
04.2021 - 08.2022
- Greeted patients and visitors to determine needs and direct accordingly
- Checked patients in and out of appointments
- Collected patient copays and balances
- Scheduled patient appointments in the EMR system
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Received, answered and responded to telephone calls
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere
- Managing office finances - collecting co-payment, processing deposits of co-payments, managing petty cash
- Dropping charges on behalf of providers
- Processing referrals and prior authorizations for insurances/medications
- Managing weekend Urgent Care schedule
- Scheduling template changes
Medical Secretary
Charles River Medical Associates
04.2021 - 02.2022
- Greeted patients and visitors to determine needs and direct accordingly
- Checked patients in and out of appointments
- Collected patient copays and balances
- Scheduled patient appointments in the EMR system
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Received, answered and responded to telephone calls
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere
Medical Administrative Assistant
Newton-Wellesley Neurology Associates
09.2020 - 04.2021
- Greeted patients and visitors to determine needs and direct accordingly
- Checked patients in and out of appointments
- Collected patient copays and balances
- Scheduled patient appointments in the EMR system
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Received, answered and responded to telephone calls
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere
Education
Certified Clinical Medical Assistant -
Keefe Technical School
Framingham, MA06.2022
Administrative Medical Assistant Certification -
Massachusetts Bay Community College
Framingham, MA12.2021
Certification Elementary 1-6 Initial License with SEI Endorsement -
Worcester State University
Worcester, MA06.2020
Bachelor of Science in Elementary Education -
Westfield State University
Westfield, MA05.2016
Skills
- Electronic Medical Record Systems (Epic)
- Employee Supervision/Staff Management
- HIPPA/OSHA Adherence
- Insurance Verification
- Insurance Referrals submission - Submission & Intake Management
- Medication and Medical Procedure Authorizations
- Billing and Coding
- Copay & Account Balance Collection
- Practitioner support
- Telephone Triage
- Phlebotomy
- Administering injections/vaccinations
- Electrocardiograms
- Point-of-Care Testing
- Rooming & Vitals
Awards
PHI KAPPA PHI NATIONAL HONOR SOCIETY
Timeline
Office Manager, Cardiology
Charles River Medical Associates
08.2022 - Current
Medical Assistant/Phlebotomist
Charles River Medical Associates
02.2022 - 08.2022
Office Manager (interim)
Charles River Medical Associates
04.2021 - 08.2022
Medical Secretary
Charles River Medical Associates
04.2021 - 02.2022
Medical Administrative Assistant
Newton-Wellesley Neurology Associates
09.2020 - 04.2021
Certified Clinical Medical Assistant -
Keefe Technical School
Administrative Medical Assistant Certification -
Massachusetts Bay Community College
Certification Elementary 1-6 Initial License with SEI Endorsement -
Worcester State University
Bachelor of Science in Elementary Education -
Westfield State University
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