Tenita M. Valles
East Providence
Summary
Experienced behavioral health professional and Clinical Manager with over 15 years of experience in mental health counseling, crisis intervention, care coordination, and program leadership. Skilled in supervising multidisciplinary teams, conducting clinical assessments, coordinating community-based services, and supporting individuals with complex mental health and substance use needs. Strong background in hospital diversion, crisis evaluation, outpatient behavioral health, and staff development.
Overview
22
22
years of professional experience
Work History
Clinical Manager
The Providence Center
Providence, RI
05.2018 - Current
- Coordinate daily operations and oversee workflow for multidisciplinary behavioral health team
- Supervise staff assignments, productivity, documentation compliance, and case management operations
- Coordinate consumer admissions, hospital discharges, and transitions to appropriate levels of care
- Maintain monthly productivity and caseload statistics
- Support staff training, supervision, and professional development
Extended Hours Lead
CCBHC
Providence, RI
10.2024 - Current
- Provide leadership and oversight during CCBHC extended and emergency service hours
- Screen and respond to crisis calls from clients and community members
- Coordinate crisis interventions and determine appropriate levels of care
- Supervise and support a team of 6–8 clinical staff during extended hours operations
- Collaborate with hospitals, emergency responders, and community providers
Clinical Therapist
The Providence Center
Providence, RI
03.2017 - Current
- Provide outpatient therapy and care coordination services for behavioral health clients
- Conduct assessments and develop individualized treatment plans
- Coordinate treatment planning with multidisciplinary providers and community agencies
- Complete evaluations, progress notes, and assessments in EPIC and other EMR systems
Emergency Services Clinician (Per Diem)
CharterCARE Health Partners
Providence, RI
05.2021 - 12.2024
- Conducted crisis evaluations and risk assessments for individuals experiencing psychiatric or substance use emergencies
- Determined appropriate levels of care including inpatient hospitalization and diversion services
- Developed safety plans and coordinated referrals and discharge planning
- Collaborated with hospital staff, EMS, law enforcement, and community providers
Mental Health & Substance Abuse Counselor (Per Diem)
AdCare Rhode Island
North Kingstown, RI
04.2017 - 05.2018
- Monitored client progress and provided emotional support to clients and families
- Delivered psychoeducation regarding substance use and mental health conditions
- Assisted clients with aftercare planning and relapse prevention strategies
Diversion & Assessment Specialist
Crossroads Rhode Island
Providence, RI
06.2009 - 02.2017
- Conducted intake assessments and coordinated referrals for individuals entering agency programs
- Developed treatment and risk minimization plans
- Managed caseloads based on acuity and client needs
- Supervised associate, bachelor’s, and master’s-level interns
Case Advocate/Project Connect
Children’s Friend
Providence, RI
04.2008 - 06.2009
- Provided intensive home-based services
- Conducted substance use assessments and relapse prevention support
- Provided transportation assistance and court advocacy
Receptionist
University of Rhode Island
Providence, RI
01.2004 - 01.2009
- Performed clerical and administrative support duties
- Managed telephone communications and assisted students and visitors
Education
Master of Science - Mental Health Counseling
Springfield College
Charlestown (Boston), MA01-2014
Bachelor of Arts - Psychology
University of Rhode Island
Kingston & Providence, RI01-2009
Skills
- Licensed Mental Health Counselor (LMHC)
- Qualified Mental Health Professional (QMHP)
- DEAT Team Member
- Behavioral Health Response Team
- Crisis Intervention & Risk Assessment
- Behavioral Health Care Coordination
- Clinical Documentation & Treatment Planning
- Staff Supervision & Program Operations
- Community-Based Mental Health Services
- Electronic Medical Record Systems (EPIC)
- Group & Individual Counseling
- Substance Use Counseling & Relapse Prevention
Timeline
Extended Hours Lead
CCBHC
10.2024 - Current
Emergency Services Clinician (Per Diem)
CharterCARE Health Partners
05.2021 - 12.2024
Clinical Manager
The Providence Center
05.2018 - Current
Mental Health & Substance Abuse Counselor (Per Diem)
AdCare Rhode Island
04.2017 - 05.2018
Clinical Therapist
The Providence Center
03.2017 - Current
Diversion & Assessment Specialist
Crossroads Rhode Island
06.2009 - 02.2017
Case Advocate/Project Connect
Children’s Friend
04.2008 - 06.2009
Receptionist
University of Rhode Island
01.2004 - 01.2009
Bachelor of Arts - Psychology
University of Rhode Island
Master of Science - Mental Health Counseling
Springfield College
Certifications And Skills
- Licensed Mental Health Counselor (LMHC)
- Qualified Mental Health Professional (QMHP)
- DEAT Team Member
- Behavioral Health Response Team
- Crisis Intervention & Risk Assessment
- Behavioral Health Care Coordination
- Clinical Documentation & Treatment Planning
- Staff Supervision & Program Operations
- Community-Based Mental Health Services
- Electronic Medical Record Systems (EPIC)
- Group & Individual Counseling
- Substance Use Counseling & Relapse Prevention
Personal Information
Title: Clinical Manager