Erin Cathcart
Woodridge,IL
Summary
Seeking a leadership position on a cross-functional team to help coach, mentor, and nurture growth amongst team members, while setting expectations that suit and strengthen both the business/client relationship along with employee/supervisor interactions.
Over 15 years of supervisory/management experience, eloquent and articulate communicator, ability to multi-task, works well under intense pressure, tech savvy and fiercely independent; however, highly collaborative on a team environment, highly creative, adaptive and open to change.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Manager
SMX Staff Management @ Mars/Wrigley
Yorkville, IL
10.2020 - Current
- Supervise employees on production floor, Oversee the day to day management of a shift at a client site.
- From interviewing and orienting new associates to ensuring accurate payroll and invoicing for approval and processing.
- Participate in offsite recruitment, Complete regular safety checks, issue warnings to violators and complete accident reports when required.
- This may include managing associates on light duty, providing them with work within restrictions,following up on injury status.
- Schedule, train and/or test incoming associates as part of pre-employment and deliver effective orientations to new associates.
- Track and report daily associate attendance, conduct,and performance to maximize effectiveness and efficiency.
- Directly supervise associate team Group Leads, assigning and following up on task completion and providing feedback on performance.
- Using proprietary software, complete daily shift check-in and operations reporting to ensure that each shift is properly staffed.
- Forklift Certified to Teach employees how to operate powered equipment.
- Overseeing scheduling, attendance, shift meetings and associate proformance.
- Financial forecasting and trend analysis
- Develop and implement safety programs
FOOD SERVICE LEAD WORKER
ARAMARK
Montgomery, IL
10.2019 - 03.2020
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
- Controlled portion sizes and garnishing for optimal cost controls.
- Monitored inventory and promptly reported food items requiring reorder.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
FRONT COUNTER LEAD/TEAM MEMBER
Chick-fil-A
Oswego, IL
06.2018 - 04.2019
- Supervise cashiers for accuracy and productivity.
- Ensure orders were properly prepared.
- Check counters for cleanliness.
- Maintain the order of the counter and area surrounding.
- Greeted each guest warmly, offered assistance and provided information about operations and personnel.
- Coordinated schedules, set appointments and printed related paperwork.
- Completed records and database searches for internal and external requests.
- Reviewed and validated paperwork for various requests and gathered additional data to complete forms.
- Resolved customer complaints and fostered customer retention and loyalty.
- Provided exceptional service that reflected restaurant standards and core values.
- Recorded accurate customer orders utilizing company computer system.
- Reviewed daily sales transactions and analyzed for errors.
SPECIAL SERVICES LEAD/Leak Survey Specialist
NICOR GAS
Naperville, IL
01.2003 - 02.2015
- Supervise employees on dispatch team.
- Mentor and train new hires.
- Report outstanding issues to lead manager and act as witness with corrective action.
- Answer emergency calls and schedule employees as needed to cover workload.
- Burst and prepare reports for different locations and departments.
- Load and unload equipment up to 50 lbs.
- Deliver, sort, pitch, postmark, and prepare bills, statements and mail.
- Audit employees using photos, commentary, and reports.
- Prepare reporting across all Microsoft Office platforms including Excel, Word, Outlook, and PowerPoint.
- Lead team training in OSHA certifications of Meter Reading, Leak Surveys, Flagger Certified, Fire Suppression, Driving courses, and repairing minor gas leaks.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
Education
Some College - Accounting And Finance
College of DuPage
Glen Ellyn, IL03.2005
High School Diploma -
ROMEOVILLE HIGH SCHOOL
Romeoville, IL06.2000
CERTIFICATE IN BASIC ELECTRONICS, WILCO AREA CAREER CENTER - Electronics
Wilco Area Career Center
Romeoville, IL06.2000
Skills
- Team Supervisor/Manager
- Staff development
- Client support
- Issue and conflict resolution
- Relationship building
- Customer Service
- Problem-Solving
- Documentation and Reporting
- Staff Development/Training
- Account Management
- Strategic Account Planning
- Payroll manager
- Scheduler
- Social Media Marketing Chair for nonprofit organization
Certification
- Certified Smith Driving Systems, Nicor Gas
- Certified in Fire Suppression, Nicor Gas
- Certified Flagger, Nicor Gas
- Certified Forklift Trainer, SMX 2021
Timeline
Account Manager
SMX Staff Management @ Mars/Wrigley
10.2020 - Current
FOOD SERVICE LEAD WORKER
ARAMARK
10.2019 - 03.2020
FRONT COUNTER LEAD/TEAM MEMBER
Chick-fil-A
06.2018 - 04.2019
SPECIAL SERVICES LEAD/Leak Survey Specialist
NICOR GAS
01.2003 - 02.2015
Some College - Accounting And Finance
College of DuPage
High School Diploma -
ROMEOVILLE HIGH SCHOOL
CERTIFICATE IN BASIC ELECTRONICS, WILCO AREA CAREER CENTER - Electronics
Wilco Area Career Center
- Certified Smith Driving Systems, Nicor Gas
- Certified in Fire Suppression, Nicor Gas
- Certified Flagger, Nicor Gas
- Certified Forklift Trainer, SMX 2021
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