Erin C Danaher
Dorset,VT
Summary
Versatile professional with expertise in various areas, actively seeking a position to leverage strong interpersonal skills, effective time management abilities, and creative problem-solving capabilities. Exceptional organizational skills demonstrated through successful management of multiple priorities while maintaining a positive and relaxed demeanor. Consistently garnered positive feedback from previous employers by taking on additional responsibilities to meet evolving needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Substitute Teacher, PreK-12
Bennington Rutland Supervisory Union
09.2023 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Increased overall class participation by fostering a positive and inclusive learning environment.
- Incorporated real-world examples into lessons, making concepts more relatable and easier to understand for students.
- Participated in professional development workshops and conferences, staying current on best practices in education.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Server
Dorset Field Club
06.2023 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivate warm relationships with regular customers
- Perform opening and closing duties, ensuring the dining area is prepared for seamless service transitions.
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintain a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Clear and reset tables to keep dining room and work areas clean.
- Address customer complaints or concerns professionally, ensuring swift resolution, and maintaining positive relationships.
- Assist in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Develop strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increase sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinate well with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adapt to diverse customer needs, providing personalized service that increased guest satisfaction.
Stay at Home Mother, Homesteader, & Hockey Coach
12.2009 - Current
- Balancing health, school, and sports schedules for (5) children
- Owner/Operator of homestead producing goat dairy, pork, eggs, maple syrup, & vegetables
- Annual marketing/sale of baby goats during kidding season
- Head coach for youth hockey
Caterer/Server
Barrows House
07.2022 - 09.2023
- Presented food and beverages on buffet tables and drink stations conforming to specifications of each event
- Arranged linens and table settings according to seating plan and event themes
- Helped chefs prepare food with strong attention to detail and presentation; presented to guests
- Provided friendly, courteous atmosphere through guest interactions to create memorable moments for guests
- Setup and disassembled food service stations, equipment and furniture per contract specifications
- Balanced multiple guests' needs while maintaining a calm demeanor and welcoming presence during times of high traffic
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Cleaned and organized kitchen stations to promote team efficiency.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Coordinated logistical aspects of event setup and breakdown, minimizing disruptions to clients' schedules.
- Streamlined event preparation process for increased efficiency, ensuring timely delivery of high-quality catering services.
- Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
- Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
- Trained new catering staff members on company policies, procedures, and best practices to maintain consistent service quality across all events.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Office Assistant
Barrows House
12.2022 - 06.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
- Participated in ongoing professional development training programs to stay current on industry trends and best practices.
- Managed inventory control, ensuring adequate supplies were available for daily operations and special events.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Processed financial transactions accurately while adhering to strict security measures for both cash handling and credit card processing.
- Provided guests with personalized recommendations on dining options, local attractions, and activities based on preferences.
- Supported marketing initiatives by assisting in the creation of promotional materials highlighting hotel amenities and services.
- Handled reservation inquiries via phone, email, and in-person, resulting in increased bookings.
- Contributed to team efforts by cross-training in multiple departments, increasing overall operational flexibility.
- Utilized Canva to create marketing ads promoting the restaurant and inn stays.
Paraeducator
The Dorset School
12.2008 - 05.2009
- Maintained engaging and respectful education environment by promoting discipline and cooperation
- Relieved classroom teacher during breaks and maintained order and structure in classroom
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Delivered personalize educational, behavioral, and emotional support to enable positive learning outcomes
- Prepared learning materials, helping teachers prepare for daily instruction
Billing Clerk / Office Administrator
Eaton's Trucking Inc
06.2003 - 09.2008
- Monitored outstanding invoices and performed collection duties
- Executed billing tasks and recorded information in company databases
- Verified vendor accounts by reconciling monthly statements and related transactions
- Generated accounts payable reports for management review to aid in financial and business decision making
- Received and sorted mail, prepared packages for delivery and scanned documents
- Created improved filing system to maintain secure client data
- Disbursed petty cash by recording entries and verifying documentation
- Responded to customer concerns and questions on daily basis
- Used data entry skills to accurately document and input statements
- Generated financial statements and reports detailing accounts receivable status
- Monitored equipment to check for proper operation
Education
Bachelor of Science - Business Administration: Marketing & Advertising
Castleton State College
Castleton, VT05.2008
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Service prioritization
- Sales expertise
Point of sale system
Phone
cell, (802) 384-2667
Certification
- Lifeguarding Certification - American Red Cross.
- CPR/AED Certification
- Vermont Driver's License
- First Aid Certification
- First Class Server Certificate
- Mandated Reporter Training Certificate
- Early Childhood Credentialing Certificate
Timeline
Substitute Teacher, PreK-12
Bennington Rutland Supervisory Union
09.2023 - Current
Server
Dorset Field Club
06.2023 - Current
Office Assistant
Barrows House
12.2022 - 06.2023
Caterer/Server
Barrows House
07.2022 - 09.2023
Stay at Home Mother, Homesteader, & Hockey Coach
12.2009 - Current
Paraeducator
The Dorset School
12.2008 - 05.2009
Billing Clerk / Office Administrator
Eaton's Trucking Inc
06.2003 - 09.2008
- Lifeguarding Certification - American Red Cross.
- CPR/AED Certification
- Vermont Driver's License
- First Aid Certification
- First Class Server Certificate
- Mandated Reporter Training Certificate
- Early Childhood Credentialing Certificate
Bachelor of Science - Business Administration: Marketing & Advertising
Castleton State College
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