Erin Clark
Cincinnati
Summary
General Manager experienced in hospitality management. Elevated guest satisfaction and secured prestigious hotel awards through strategic operations management and team building. Drove revenue growth while fostering a high-performance culture and ensuring operational efficiency in a competitive environment.
Overview
11
11
years of professional experience
Work History
Budtender
The Garden Dispensary
Cincinnati
04.2026 - Current
- Recommended cannabis products based on customer preferences and needs.
- Educated clients on product benefits and usage techniques.
- Assisted customers with transactions and payment processing.
- Collaborated with team members to improve customer service interactions.
- Managed inventory and restocked shelves to maintain product availability.
- Ensured compliance with state regulations and company policies.
General Manager
Fairfield Hotel Associates
04.2015 - 03.2026
- Lead all aspects of hotel operations for an 80-room property, ensuring consistent achievement of brand standards and guest satisfaction goals
- Managed, coached, and developed a team of 15+ employees, fostering high-performance culture and enhancing staff retention
- Drove revenue performance through strategic pricing and occupancy management, enhancing guest service initiatives
- Manage, coach, and develop a team of 15+ employees, fostering a high-performance culture and improving staff retention
- Improved guest satisfaction scores through targeted service enhancements, comprehensive staff training, and proactive issue resolution
- Developed and retained a reliable, high-performing team in a high-turnover industry
- Build strong relationships with vendors, partners, and corporate stakeholders
- KEY ACHIEVEMENTS
- Successfully managed hotel operations for over a decade with consistent performance and stability
Education
High School Diploma - General Studies
Finneytown High School
Cincinnati, OHSkills
- Cannabis regulations
- Product knowledge
- Customer service excellence
- Inventory management
- Retail operations
- Hotel operations management
- Guest satisfaction improvement
- Operational efficiency improvement
- Team development and retention
- Team collaboration
- Conflict management
- Team player
Timeline
Budtender
The Garden Dispensary
04.2026 - Current
General Manager
Fairfield Hotel Associates
04.2015 - 03.2026
High School Diploma - General Studies
Finneytown High School