Kylee L. Hernandez

• Provided exceptional customer service by educating clients on product selection.
• Supervised daily operations and staff in a busy cannabis retail environment.
• Managed inventory levels and ensured accurate product displays for customers.

• Guided customers in selecting cannabis products based on preferences and needs.
• Educated clients on product usage, effects, and safety measures.
• Managed inventory and restocked shelves to ensure product availability.

Transitioned to larger dispensary in Palm Springs, Ca for full-time work.

• Oversaw daily household operations and coordinated family schedules to ensure smooth functioning and engagement in activities.
• Organized and facilitated educational activities, enhancing children's learning and development.
• Created and tracked budgets for household expenses and grocery shopping, ensuring financial stability and resource management.
• Provided full-time care for two daughters at home

• Coordinated client appointments and managed scheduling for studio sessions, ensuring optimal workflow and client satisfaction.
• Assisted photographers in setting up equipment and preparing backdrops for shoots, contributing to a seamless photography experience.
• Traveled to schools across Southern California to capture school photographs, enhancing clients' annual memories.

• Processed customer requests for customized details and arranged pick-ups at local veterinarians' offices. Provided support and comfort to bereaved customers.
• Collaborated with staff to create compassionate client support protocols, enhancing overall client experience.
• Coordinated logistics for pet cremation and burial services, ensuring timely and respectful service delivery.
• Processed customer requests for customized details and arranged pick-ups at local veterinarians' offices. Provided emotional support to grieving customers through active listening and empathy.

• Delivered high-quality customer service to enhance overall shopping experience., Performed cashier duties and prepared food items for customers. Assisted store manager in daily operations. Supervised and trained team of 3-5 staff members to ensure smooth operations. Executed store opening and closing tasks.
• Educated customers about various coffee blends and brewing methods.
• Maintained cleanliness and organization of the coffee preparation area.
• Delivered high-quality customer service to enhance overall shopping experience., Performed cashiering duties and prepared food items for customers.. Shift Lead and 2nd in command to Store Manager. Supervised and trained team of 3-5 staff members to ensure smooth operations. Executed store opening and closing tasks.

• Employment Gap (July 2013-January 2014) Experienced personal loss.

• Prepared all menu items accurately and promptly to meet customer expectations. Managed high volume customer activity at drive-through window with focus and attention to detail.
• Delivered exceptional customer service during peak hours at drive-through.
• Prepared all menu items accurately and promptly to meet customer expectations.
• Maintained cleanliness and organization of workstations and equipment.