Erin Clement
Oregon City
Summary
Self-driven sales professional with a proven track record in exceeding sales goals, fostering relationships with customers and clients for sustained business growth. Skilled in working under pressure and adapting to new situations and challenges.
Overview
11
11
years of professional experience
Work History
Retail Sales Expert
Xfinity Comcast
08.2023 - Current
- Top performer in Xfinity mobile sales.
- Team Leader.
- Top Performer in Wablet attach rate.
- Top Performer in the PNR Region
- Increased accessory attachment rate by showcasing complementary products during device demonstrations.
- Assisted in training New Staff Members.
- Exceeding sales goals on a monthly basis.
Solar Sales Consultant
Green Ridge Solar
06.2022 - 10.2022
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Applied advanced understanding of solar system's throughout promotional and sales phases, securing major corporate accounts.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Followed-up with warm prospects to deepen connections and convert leads.
- Prepared or reviewed detailed design drawings, specifications or lists related to solar installations.
- Gave smooth and successful presentations at customer locations.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
Customer Experience Representative Chat Sales
Comcast, Xfinity
10.2020 - 05.2022
- Held the company record for the most Xfinity mobile sales in a quarter.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Assisted in taking inbound calls when call center was busy or short-staffed.
- Handled inbound customer chat conversations.
- Assisted team leader with coaching and mentoring of new employees.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Exceptional computer skills
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
Furnace Operator
Met-Tek
03.2020 - 08.2020
- Kept operations in compliance with company targets, safety requirements and legal statutes.
- Reviewed parts and removed extra materials before loading into furnace, consistently maintaining tight production targets.
- Documented daily activities efficiently and accurately with accurate company logs.
- Maintained safe operations of Vacuum furnace melting metal such as aluminum and copper.
- Proved successful working within tight deadlines and fast-paced atmosphere.
CEO
Netherworld Esports
01.2019 - 03.2020
- Demonstrated entrepreneurship and openness to ideas from others; led projects from conceptualization to execution regardless of where the idea originated.
- Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Negotiated contracts with sponsors.
- Advisor for amateur Esports teams.
- Acquired endemic and non-endemic sponsors for clients.
- Used cold and warm outreach techniques to prospect for potential team sponsors.
Sales Director
Gankstars
07.2018 - 12.2018
- Accountability for maximizing revenue and gross margin for select key accounts.
- Increased outreach and proposals by 75%, and partnerships by 25%.
- Worked closely with internal stakeholders to maximize advertising revenue, including product marketing, research, account management, and more.
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Responsible for interviewing, hiring, training, and performance managing employees.
CEO
Underworld Esports
10.2016 - 12.2017
- Execution of both short and long term business plans to achieve maximum business results.
- Provided organizational leadership to over 40 professionals.
- Increased organization's exposure to Esports industry to grow sales profitability.
- Expanded new businesses by developing effective sales, advertising, and marketing campaigns.
- Coordinated practicalities for CEO meetings and other events with internal staff, partners, and other external parties.
Inside Sales Representative
Gameday Media
09.2016 - 12.2016
- Negotiated prices and set up contracts to finalize Sponsorship agreements.
- Generated more than 150 leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
- Collaborated with customers after sales to identify and resolve service, account, or technical product issues.
- Used digital and telephone approaches to generate sales leads.
- Produced $13,000 in net sales volume during an average month.
- Exceeded daily customer call quota by 45%.
Material Handler
Evraz Oregon Steel Mill
12.2015 - 03.2016
- Operated overhead, gantry and remote control cranes in according to safety processes and established procedures.
- Updated system to keep accurate track of materials.
- Loaded steel onto flatbed trucks or into trailers.
- Positioned cranes in response to hand signals and observed load hookup to determine safe load capacities.
- Increased performance by safely and efficiently operating heavy machinery and equipment.
Personal Trainer
Boom Fitness
12.2013 - 03.2016
- Trained clients during strength training, cardio vascular exercise and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Developed organization systems for personal fitness plans, records and contracts.
- Built customer loyalty by smoothly executing training initiatives.
- Drove client retention, managing daily classes and individual sessions.
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
- Increased membership enrollment by using innovative sales and promotional techniques.
Education
Diploma in Personal Training -
National Personal Training
Beaverton, OR07.2013
Some College (No Degree) -
Clackamas Community College
Oregon City, ORHigh School Diploma -
Oregon City Senior High School
Oregon City, OR06.2008
Skills
- Mobile Sales Expert
- Retail Sales
- Lead Generation
- B2B Sales
- Prospecting
- Sales presentations
- Strategic prospecting
- Objection handling
- Upselling strategies
- Pipeline management
- Social selling
- Upselling expertise
REFERENCES
Available upon request
Timeline
Retail Sales Expert
Xfinity Comcast
08.2023 - Current
Solar Sales Consultant
Green Ridge Solar
06.2022 - 10.2022
Customer Experience Representative Chat Sales
Comcast, Xfinity
10.2020 - 05.2022
Furnace Operator
Met-Tek
03.2020 - 08.2020
CEO
Netherworld Esports
01.2019 - 03.2020
Sales Director
Gankstars
07.2018 - 12.2018
CEO
Underworld Esports
10.2016 - 12.2017
Inside Sales Representative
Gameday Media
09.2016 - 12.2016
Material Handler
Evraz Oregon Steel Mill
12.2015 - 03.2016
Personal Trainer
Boom Fitness
12.2013 - 03.2016
Diploma in Personal Training -
National Personal Training
Some College (No Degree) -
Clackamas Community College
High School Diploma -
Oregon City Senior High School
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