Erin Cockerill
Summary
Pharmacy Technician with several years of experience and success in working in a fast-paced specialty pharmacy environment. Proficient in troubleshooting problems, handling complaints, and assisting with team members' questions with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Resolution Specialist
Optum Specialty Pharmacy
2021.01 - Current
- Handle incoming phone calls from fellow patient care coordinators, patients and Prescriber Offices
- Provides real time coaching and mentoring to fellow colleagues to further their knowledge of procedures.
- Utilize critical thinking skills to identify creative solutions for patients' concerns.
- Handles escalated calls calmly and professionally, ensuring that the caller felt heard and supported throughout the process.
- Resolve complex issues promptly and professionally.
Contact Center Lead
Diplomat Specialty Pharmacy
2015.01 - 2021.01
- Handle incoming phone calls from fellow patient care coordinators, patients and Physician's office
- Train new employees throughout employment
- Leader for a team up to 10 people
- Audit/checking employee's work
- Resolve escalated patient care resolution tasks
- Quality Call Monitoring and Error Reporting.
Clerical
Sherwood Creations
2003.01 - 2015.01
- Handled inventory and purchasing of inventory and supplies
- Worked extensively with Microsoft Office-Word, Excel, Outlook
- Customer Service
- Handled office tasks such as taking phone orders, directing calls and customer service
- Ensured the efficient day-to-day running of all business operations
- Handle financial matters, including Accounts Payable and Accounts Receivable
- Train and supervise up to 15 temporary and new employees throughout employment.
Education
Associates - Accounting/Computer Information Systems
Baker College
Flint, MI2006
Skills
- Critical Thinking
- Active Listening
- Assertiveness
- Customer Service
- Attention to Detail
- Professionalism
Certification
- LPhT - Licensed Pharmacy Technician
Timeline
Resolution Specialist
Optum Specialty Pharmacy
2021.01 - Current
Contact Center Lead
Diplomat Specialty Pharmacy
2015.01 - 2021.01
Clerical
Sherwood Creations
2003.01 - 2015.01
Associates - Accounting/Computer Information Systems
Baker College
- LPhT - Licensed Pharmacy Technician
Similar Profiles
Heather M FioreHeather M Fiore
PCC at Optum Specialty PharmacyPCC at Optum Specialty Pharmacy
PORSCHEA BAKERPORSCHEA BAKER
Patient Care Coordinator at Optum Specialty Pharmacy (Alorica)Patient Care Coordinator at Optum Specialty Pharmacy (Alorica)
Kendall ClarkKendall Clark
Patient Care Coordinator at Optum Specialty PharmacyPatient Care Coordinator at Optum Specialty Pharmacy