Summary
Overview
Work History
Education
Skills
Timeline
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Erin Cofran

Erin Cofran

Westminster,CO

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Team Leader

Vitalant
09.2016 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with internal and external customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Maintained phlebotomy accuracy rate at or above 97.5% for whole blood collection, and at or above 96.5% for automated collections on TRIMA and ALYX collection systems.
  • Maintained low discard/error rate in medical screening at or below departmental goals of 2%
  • Promoted high standards through personal example to help each member understand expected behaviors and standards
  • Educated staff on organizational mission and goals to help employees achieve success.

Donor Tech

Bonfils Blood Center
04.2008 - 09.2016
  • Maintained phlebotomy accuracy at or above departmental goal of 97.5% for whole blood collection.
  • Maintained a low discard rate at or below departmental goal of 2%
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods for whole blood collection.
  • Protected donors and staff by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Obtained blood specimens by performing venipunctures and finger sticks several times per day.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Claims Associate

Walmart
06.2006 - 03.2008
  • Worked productively in fast-moving work environment to process large volumes of return claims.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Oversaw claim recoveries, subrogation and salvage.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Generated, posted and attached information to claim files.
  • Assisted other departments as needed with their workloads.

Education

Associate of Applied Science - Medical Assisting, X-Ray Technician

Heritage College - Denver
Denver, CO
02.2008

Bachelor of Science - Psychology

Colorado State University
Fort Collins, CO
05.2001

Skills

  • Coordinate Events
  • Overseeing Daily Activities
  • Safety Processes
  • Key Performance Indicators (KPI)
  • Quality Standards
  • Issue Resolution
  • Staff Training
  • Conflict Resolution
  • Attention to Detail
  • Collaborative Environments
  • Giving Constructive Feedback
  • Verbal and Written Communication

Timeline

Team Leader

Vitalant
09.2016 - Current

Donor Tech

Bonfils Blood Center
04.2008 - 09.2016

Claims Associate

Walmart
06.2006 - 03.2008

Associate of Applied Science - Medical Assisting, X-Ray Technician

Heritage College - Denver

Bachelor of Science - Psychology

Colorado State University

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Erin Cofran