Erin Cognevich
Gonzales,LA
Summary
Seeking career as a professional background investigator with strong analytical and problem-solving skills. Proven ability to gather and evaluate information, ensuring thorough and accurate results. Known for effective team collaboration and adaptability in dynamic environments. Recognizes the significance of confidentiality and maintains professional standards of privacy.
Overview
16
16
years of professional experience
Work History
Commission Artist
Self Employed
Gonzales, LA
12.2018 - 04.2020
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Utilized social media platforms proactively to promote personal awareness while engaging with potential clients or collaborators regularly.
- Streamlined art creation process, adopting digital tools for sketching and preliminary designs to save time.
- Successfully balanced multiple commissioned projects, delivering work within tight deadlines.
- Created digital art and graphic design for clients for use of logos and company branding with efficiency in adobe photoshop and illustrator.
Executive Assistant
Guidry Group Properties
Prairieville, LA
12.2014 - 01.2017
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Participated in job enhancement through certification classes and trainings.
Director of First Impressions
Keller Williams First Choice
Prairieville, LA
09.2014 - 12.2014
- Collaborated effectively with cross-functional teams to achieve common goals and maintain seamless operations.
- Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.
- Conducted regular inventory checks of office supplies and equipment, ensuring optimal availability of resources at all times.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Maintained an organized front desk area to create a pleasant environment for all visitors.
Waitress / Customer Service Specialist
Pelican House
Baton Rouge, LA
04.2013 - 09.2014
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Participated in continued training to further knowledge on continuously changing products to make informed recommendations.
Customer Service Representative
Keys Graphics
Baton Rouge, LA
06.2008 - 04.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Performed administrative responsibilities such as answering phones, completing order intake forms.
Salon Manager
Planet Beach Contempo Spa
Prairieville, LA
03.2007 - 11.2007
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Team Member / Assistant Manager
Smoothie King
Prairieville, LA
11.2006 - 03.2007
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Experience Specialist
Brian Harris BMW
Baton Rouge, LA
05.2006 - 11.2006
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Engaged with customers to ensure satisfaction with services.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
Spa Consultant
Planet Beach Contempo Spa
Prairieville, LA
03.2004 - 03.2005
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Trained spa staff in advanced techniques, resulting in improved client retention rates.
- Participated in on going trainings and certifications.
Education
Studio Arts
Louisiana State University
Baton Rouge, LAStudio Arts
Baton Rouge Community College
Baton Rouge, LAHigh School Diploma -
Dutchtown High School
Geismar, LASkills
- Problem Solving
- Researching
- Data Analysis
- Creative Thinking
Community Involvement
JANUARY 2019-DECEMBER 2019
HOUSE OF REPRESENTATIVES | LOUISIANA
MEMBER OF THE LOUISIANA BULLYING AWARENESS AND TREATMENT TASK FORCE
CREATED WITHIN HOUSE RESOLUTION 208 OF THE 2017 REGULAR SESSION TO MAKE RECOMMENDATIONS AND DEVELOP A COMPREHENSIVE COORDINATED PLAN TO ADDRESS BULLYING AND THE MENTAL HEALTH NEEDS OF YOUTHS WHO ARE VICTIMS OF BULLYING IN LOUISIANA
INVITED TO BECOME A MEMBER BY MICHAEL COMEAUX FROM THE DEPARTMENT OF EDUCATION AND DR. LESLIE FREEMAN FROM THE DEPARTMENT OF HEALTH AFTER TAKING AN ACTIVE ROLE IN TRYING TO FIND SOLUTIONS TO BULLYING WITHIN COMMUNITY SCHOOL
ATTENDED AND PARTICIPATED IN TASK FORCE MEETINGS AT THE LOUISIANA STATE CAPITOL
Timeline
Commission Artist
Self Employed
12.2018 - 04.2020
Executive Assistant
Guidry Group Properties
12.2014 - 01.2017
Director of First Impressions
Keller Williams First Choice
09.2014 - 12.2014
Waitress / Customer Service Specialist
Pelican House
04.2013 - 09.2014
Customer Service Representative
Keys Graphics
06.2008 - 04.2009
Salon Manager
Planet Beach Contempo Spa
03.2007 - 11.2007
Team Member / Assistant Manager
Smoothie King
11.2006 - 03.2007
Customer Experience Specialist
Brian Harris BMW
05.2006 - 11.2006
Spa Consultant
Planet Beach Contempo Spa
03.2004 - 03.2005
Studio Arts
Louisiana State University
Studio Arts
Baton Rouge Community College
High School Diploma -
Dutchtown High School