Erin Cole
Indianapolis,IN
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Credit and Collection Coordinator
Sunrun
09.2022 - Current
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched accounts and completed due diligence to resolve collection problems.
- Collaborated seamlessly with cross-functional teams, including Field Service, Partner Consultants, Internal/External Legal, and Third-Party Agencies, to streamline collection and credit recovery processes.
- Proficiently gathered essential documents such as UCC's, Contracts, Demand letters, and other pertinent files for attorneys and agencies, ensuring compliance with legal requirements.
- Skillfully negotiated with third-party entities, making informed decisions on agreement settlements and terminations, while always prioritizing the best interests of the company.
Account Receivable Collector
Robert Half (Stanley Security)
05.2022 - 09.2022
- Research and identify discrepancies
- Make system corrections and submit Cash Applications and Credits
- Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
- Processing accounting receivables and incoming payments in compliance with financial policies and procedure
- Conduct detailed review of contracts and proposals to ensure 100% accuracy of all billing terms before execution
- Preparing aging reports in order to manage open invoices on national accounts.
CORRESPONDENCE AND RESEARCH SPECIALIST
FREEDOM MORTGAGE
05.2021 - 05.2022
- Processed incoming correspondence to fulfill loan document requests
- Processing incoming and returned mail
- Completing third-party authorization requests
- Finalizing verifications of mortgage requests
- Responding to written correspondence
- System updates for name and address changes
- Processing ACH requests
- Faxing loan documents and completed verification of Mortgages.
QUALITY REVIEW MANAGER
SALLIE MAE
02.2018 - 10.2020
- Work alongside of educator to help educate new Collectors and Loan Modification Specialist
- Help develop the quality of new hires and collection agents by compiling and analyzing data in order to identify developing trends and creating continued education to mitigate compliance risk
- Help new charge off agents and loan modification specialist with understanding credit reports and how to properly package Loan
- Reviewed compliance and state law regulations to ensure updated collection processes
- Completing the MAPS program (Manage Apply Progress and Succeed)
- Analyzed loan modification enrollments from loan modification specialist to complete a Risk Assessment for the Senior Vice President of Sallie Mae Collections Department
- Created Account Recognition Workshop that is used 30 Day after each new-hire class.
SENIOR COLLECTIONS AND LOAN MODIFICATION SPECIALIST
SALLIE MAE
05.2017 - 02.2018
- Supervised a debt collection team focused on collecting delinquent student loans
- Assisted staff in meeting collection's goal, achieved expectations on annual review for collector resolves
- Prepared and Presented instructions on how to review credit reports and properly package Loan Modifications for approval
- Achieved Expectations on annual review on Leadership Abilities and Coaching & Developing
- Helped managed and mediate difficult situations and irate customers
- Prepared weekly reports to highlight agent's quotas and program enrollments in order to give proper feedback and suggest changes for agents to meet collection goals.
LOAN MODIFICATION SPECIALIST
SALLIE MAE
03.2017 - 05.2017
- Enrolling customers in modification, advising customers of terms and conditions, and setting up qualifying payments
- Preparing and completing financial statements for customers in order to determine eligibility for a loan modification
- Developed a stronger understanding of credit reports and financial situations
- Effectively made quality decisions when reviewing financial statements and credit reports on loans under $100,000.
COLLECTION SPECIALIST
SALLIE MAE
05.2016 - 03.2017
- Assisted customers in finding a way to meet financial obligations without getting further behind
- Greatly exceeded expectations on annual review for collector resolves
- Reviewed information given by references of customers with overdue accounts
- Properly documented accounts with important information to help other agents and management better understand customer circumstances for future purposes
- Organized and thorough in all account records and data entry.
REPIRES AGENT
LOWES CALL CENTER
05.2015 - 04.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquires
- Demonstrated mastery of customer service call script within specific timeframes
- Helped customers with troubleshooting and scheduling timeframes for repairs
- Communicated with third party vendors and schedule them appointments for appropriate timeframes.
INSIDE SALES ASSOCIATE
SALLY BEAUTY
01.2012 - 09.2014
- Described merchandise and explained benefits of merchandise to customers
- Maintained knowledge of current promotions, policies regarding payments and exchanges, and security practices
- Placed special orders and called other stores to find desired items
- Operated cash register to process cash, check, and credit card transactions
- Explained information about the style quality, value, and of products to influence customer buying decisions
- Replenished floor stock and processed shipments to ensure product availability for customers
- Correction, cycle counts, and assisted with store audit
- Price changes and markdowns
- Closing and opening the store and making bank deposits
- Create schedules for employees.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN06.2010
Skills
- Leadership and management skills
- Strong Communication skills
- Developing and Training Employees
- Ability to interpret data and statistics
- Decision Making
- Prioritizing tasks in order of importance
- Time-management
- Managing Defaults
- Audits Expertise
- Presenting and creating presentations
- Microsoft Office
- Proficiency in SAP
Certification
- CNP - Certified Notary Public
Timeline
Credit and Collection Coordinator
Sunrun
09.2022 - Current
Account Receivable Collector
Robert Half (Stanley Security)
05.2022 - 09.2022
CORRESPONDENCE AND RESEARCH SPECIALIST
FREEDOM MORTGAGE
05.2021 - 05.2022
QUALITY REVIEW MANAGER
SALLIE MAE
02.2018 - 10.2020
SENIOR COLLECTIONS AND LOAN MODIFICATION SPECIALIST
SALLIE MAE
05.2017 - 02.2018
LOAN MODIFICATION SPECIALIST
SALLIE MAE
03.2017 - 05.2017
COLLECTION SPECIALIST
SALLIE MAE
05.2016 - 03.2017
REPIRES AGENT
LOWES CALL CENTER
05.2015 - 04.2016
INSIDE SALES ASSOCIATE
SALLY BEAUTY
01.2012 - 09.2014
High School Diploma -
Ben Davis High School
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