SEVERIN CONLEY
Tigard,OR
Summary
Detail-oriented professional with strong communication skills and a passion for assisting customers in finding solutions to their problems. Experienced customer service representative with a proven track record of resolving customer inquiries and providing exceptional support. Highly organized and customer-focused individual with a background in retail sales and customer service. Motivated self-starter with a background in leadership and project management, eager to leverage expertise in team building and strategic planning in a progressive environment.
Overview
9
9
years of professional experience
Work History
SALES FLOOR
Groundworks LLC
Tigard, Oregon
04.2024 - Current
- Built and maintained strong relationships with customers to drive repeat business.
- Managed daily sales operations and achieved targets consistently.
- Developed and executed strategic sales plans to maximize revenue.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Warehouse Lead
Openers Plus
Tigard, OR
01.2024 - 04.2024
- Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new staff on standard operating procedures and best practices.
- Implemented inventory management techniques, improving accuracy in stock levels and reducing discrepancies.
- Coordinated shipping and receiving activities, optimizing transportation routes for timely deliveries.
- Led team meetings to discuss workflow challenges and collaboratively identify solutions for process enhancements.
- Developed training materials for staff development, fostering a culture of continuous improvement.
WAREHOUSE DRIVER
Campbells
Tualatin, Oregon
02.2023 - 01.2024
- Operated forklift to load and unload materials in a warehouse setting.
- Performed routine maintenance on forklift to ensure optimal functionality.
- Coordinated shipments and tracked delivery schedules.
- Implemented cost-saving measures for freight forwarding services.
- Packed and labeled orders for shipment using proper packing materials.
- Assisted in loading and unloading trucks with a focus on safety and efficiency.
Shipping Associate
Shipito
Beaverton
06.2021 - 01.2023
- Performed quality checks on incoming and outgoing shipments to ensure accuracy.
- Managed inventory and shipping documentation for a large e-commerce company.
- Handled documentation and customs clearance for import/export operations.
- Oversaw daily shipping operations, ensuring timely and accurate order fulfillment.
- Trained and mentored new team members on shipping protocols and best practices.
Cook
Great Mex
Costa Mesa, CA
03.2019 - 04.2021
- Implemented inventory control measures to minimize waste and optimize ingredient usage.
- Monitored cooking times and temperatures to ensure food safety compliance.
- Developed new menu items based on customer feedback and seasonal ingredients.
- Streamlined kitchen workflows to enhance efficiency during peak hours.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Prepared and cooked menu items following established recipes and quality standards.
Cook
Yoshinoya
Costa Mesa, CA
01.2017 - 03.2019
- Prepared and cooked menu items following established recipes and quality standards.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to ensure timely service during high-volume periods.
- Trained new staff on food preparation techniques and safety protocols.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Streamlined kitchen workflows to enhance efficiency during peak hours.
- Monitored cooking times and temperatures to ensure food safety compliance.
Education
DIPLOMA -
Access
Costa Mesa, CaliforniaB.A - Criminology
Portland State
Portland, Oregon01.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Organization and time management
- Active listening
- Calm under pressure
- Organizational skills
- Computer skills
Timeline
SALES FLOOR
Groundworks LLC
04.2024 - Current
Warehouse Lead
Openers Plus
01.2024 - 04.2024
WAREHOUSE DRIVER
Campbells
02.2023 - 01.2024
Shipping Associate
Shipito
06.2021 - 01.2023
Cook
Great Mex
03.2019 - 04.2021
Cook
Yoshinoya
01.2017 - 03.2019
DIPLOMA -
Access
B.A - Criminology
Portland State