Erin Cronenwett
Richland ,WA
Summary
Professional with a proven track record at Ben Franklin Transit, excelling in customer service and problem-solving. Proficient at multitasking and fostering teamwork, I bring strong organizational skills and a friendly demeanor to every challenge. Committed to delivering exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Fixed Route Operator
Ben Franklin Transit
Richland, WA
08.2021 - Current
- Operated buses safely, adhering to traffic laws and regulations.
- Contributed to a positive work environment by maintaining professional relationships with colleagues and supervisors.
Call Center Representative
Amazon
Kennewick, WA
03.2017 - 04.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times.
30+years of Experience Working Forward Facing Jobs
Education
GED, Trade School, Online Courses, Certifications Job Specific
Skills
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Calm under pressure
Timeline
Fixed Route Operator
Ben Franklin Transit
08.2021 - Current
Call Center Representative
Amazon
03.2017 - 04.2021
30+years of Experience Working Forward Facing Jobs
GED, Trade School, Online Courses, Certifications Job Specific