ERIN DALY
Chicago,IL
Summary
Accomplished hospitality leader with extensive experience developing innovative beverage programs, managing high-volume operations
($6-8million/year), and leading large teams across Empire Restaurant Group, Tribes Alehouse, and Tribes Beer Company. Recognized for driving revenue through trend-forward menu innovation—including pioneering THC-infused beverage offerings—while maintaining cost control, operational excellence, and best-in-class guest experiences. Skilled in vendor partnerships, inventory systems, compliance, event execution, and staff development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager / Assistant GM / Manager
Empire Restaurant Group
02.2020 - Current
- Lead daily operations for a high-volume concept with 75+ employees.
- Spearheaded innovative beverage offerings including THC beverages on draft.
- Manage bar inventory systems to reduce waste and maintain precise stock levels.
- Build strong supplier relationships securing exclusive products and pricing.
- Implement beverage training programs to elevate staff expertise.
- Direct large-scale events, promotions, and cost-controlled programming.
- Mentored and trained cross-functional teams for strategic movement across the entire restaurant group.
- Managed payroll and scheduling.
- Promoted to AGM in 2023; General Manager in 2024.
- Experienced in P&L management.
Hospitality & VIP Manager
Riot Fest
01.2021 - 01.2024
- Managed VIP hospitality operations, décor, and guest experience.
- Coordinated catering, vendors, and production teams.
- Delivered high-level guest interactions in a fast-paced festival environment.
Sales Manager
Tribes Beer Company
01.2018 - 02.2020
- Grew regional sales by 50% in six months through outreach and new partnerships.
- Split time managing our Tap Room and managing a local sales territory.
Taproom Manager
Tribes Beer Company
01.2018 - 01.2020
- Increased revenue through programming and community partnerships.
- Maintained rigorous quality standards and draft system care.
- Led staff training and beverage compliance programs.
Restaurant Manager
Tribes Alehouse
01.2016 - 01.2018
- Directed daily restaurant operations and beverage programming.
- Oversaw inventory, ordering, and vendor relations.
Server / Lead Trainer
Tribes Alehouse
01.2012 - 01.2016
- Promoted to Lead Trainer within six months.
- Delivered high-volume service and trained new staff on standards.
Education
Bachelor of Arts - Hotel Management & Resort Tourism
Coastal Carolina University
Conway, SC01.2004
High School Diploma - undefined
Victor J. Andrew High School
Tinley Park, IL01.2000
Skills
- Beverage Program Oversight & Menu Innovation
- Cost Control, Forecasting & Inventory Management
- Vendor & Distributor Relations (including THC)
- Compliance & Responsible Service Standards
- Team Training & Development
- Guest Experience Optimization
- Large-Scale Event Programming & Promotions
- Multi-Unit Operations Leadership
- Budgeting & Financial Analysis
Accomplishments
- First on-premise location in the region to serve THC beverages on draft.
- Largest account in the western suburbs to launch a fully dedicated THC beverage menu.
- Improved beverage cost performance through inventory controls and supplier negotiations.
- Led beverage events that significantly increased guest engagement and incremental sales.
Certification
ServSafe Certified
Bassett Certified
Timeline
Hospitality & VIP Manager
Riot Fest
01.2021 - 01.2024
General Manager / Assistant GM / Manager
Empire Restaurant Group
02.2020 - Current
Sales Manager
Tribes Beer Company
01.2018 - 02.2020
Taproom Manager
Tribes Beer Company
01.2018 - 01.2020
Restaurant Manager
Tribes Alehouse
01.2016 - 01.2018
Server / Lead Trainer
Tribes Alehouse
01.2012 - 01.2016
High School Diploma - undefined
Victor J. Andrew High School
Bachelor of Arts - Hotel Management & Resort Tourism
Coastal Carolina University