Erin Damm
Bolingbrook,IL
Summary
I'm an entry-level data analyst with a foundation in data cleaning, analysis, and visualization to support informed decision-making. I'm skilled in extracting and transforming data, building clear reports and dashboards, and communicating insights with cross-functional teams. I'm proficient with Excel, Google Sheets, SQL, and Tableau. I'm excited to contribute in a fast-paced, data-driven environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Small Business Owner
Literary Ladies Yarn
Bolingbrook, USA
06.2021 - 12.2024
- Managed end-to-end operations for a small e-commerce business, including sourcing, production, online sales, and financial tracking.
- Analyzed sales trends, customer demand, and inventory data to inform production planning and pricing decisions.
- Maintained detailed bookkeeping records and monitored revenue, expenses, and profitability.
Account & Support Manager
Total Apps Inc.
Laguna Niguel, USA
04.2021 - 07.2021
- Served as primary point of contact for client support, managing change requests and coordinating merchant and bank communications.
- Tracked, documented, and analyzed client requests and support workflows to ensure accurate and timely resolution.
- Coordinated onboarding applications for new clients, ensuring data completeness and compliance.
- Authored and maintained internal process guides to standardize workflows and improve efficiency.
Virtual Services Librarian
Villa Park Public Library
Villa Park, USA
06.2018 - 04.2021
- Analyzed digital resource usage, circulation, and engagement data to inform collection strategy and service optimization.
- Applied data-driven criteria to selection and weeding decisions in alignment with CREW guidelines.
- Designed and evaluated programs and technology trainings using participation metrics and outcome analysis.
- Collected and synthesized patron interaction data to support service improvements and reporting.
- Created standardized documentation to improve data consistency, operational efficiency, and knowledge transfer.
- Served in a supervisory capacity, supporting data-informed operational and staffing decisions.
Computer Technology Assistant
LaSalle Public Library
LaSalle, USA
01.2016 - 01.2018
- Analyzed and documented patron technology support requests to identify trends and improve service workflows.
- Applied structured problem-solving and data validation to troubleshoot issues across devices and digital systems.
- Maintained accurate patron and circulation records, supporting data integrity and reliable reporting.
Multiple Positions
Cedar Point Amusement Park
Sandusky, USA
01.2008 - 01.2010
- Coordinated teams of up to 20 staff across live shows and ride operations, ensuring on-time performance and adherence to safety standards.
- Monitored schedules, staffing levels, and operational conditions to support consistent daily throughput and incident-free operations.
- Maintained accurate operational readiness through standardized procedures, cross-coverage, and real-time issue resolution.
Education
Master of Library and Information Science -
San Jose State University
San Jose, CA05-2018
Bachelor of Science -
Clarion University
Clarion, PA05-2016
Skills
- SQL
- R Markdown
- JupyterLab
- Tableau
- Excel/Google Sheets
- CSS/HTML
Certification
Google Data Analytics via Coursera
Timeline
Small Business Owner
Literary Ladies Yarn
06.2021 - 12.2024
Account & Support Manager
Total Apps Inc.
04.2021 - 07.2021
Virtual Services Librarian
Villa Park Public Library
06.2018 - 04.2021
Computer Technology Assistant
LaSalle Public Library
01.2016 - 01.2018
Multiple Positions
Cedar Point Amusement Park
01.2008 - 01.2010
Master of Library and Information Science -
San Jose State University
Bachelor of Science -
Clarion University