Kimberly Osgood
Middletown,CT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service.
Overview
23
23
years of professional experience
Work History
Small Business Owner
CUSTOM CONCRETE RESURFACING, LLC
2019.12 - Current
- Own a business that is responsible for installing a variety of decorative concrete resurfacing systems for commercial, residential, and industrial customers. Systems include polished concrete, epoxy and spray texture overlays.
- Devised processes to boost long-term business success and increase profit levels.
- Promoted business via social media to generate leads and maximize brand identity.
- Calculate flooring take-offs and estimates for large projects utilizing Bluebeam Review 20.
- Responsible for creating Estimates and flooring take-offs for large commercial projects.
- Utilize QuickBooks for financial analysis and tracking.
- Clients include Consumer Reports, Loomis Chaffee School, Marsan Metal Finishing, Atlantis Building Company, Young Hall, and many others.
Automation Test Architect
DTCI/DISNEY
2018.06 - 2019.10
- Collaborated with QA team to test software quality through manual and automated testing.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Optimized test cases to maximize success of manual software testing.
- Implemented Agile methodologies and development standards to support the Playbook scheduling application automation initiatives
- Using TestNG, Java, Selenium Web Driver, and Apache POI developed a hybrid test automation framework to create regression tests for our Playbook scheduling application.
- In support of the company-wide disaster recovery plan created automated smoke tests for multiple web-based applications. (Used the following technologies: Mocha, Chai, Javascript, Selenium webdriver, Visual Studio Code)
Application Support Manager
ESPN
2009.03 - 2018.06
- Lead a team of 7 Application Support Analysts.
- Ensure 24x7 application support for all Support clients, performing root cause analysis and systematic troubleshooting to ensure issues are resolved as quickly as possible.
- Strive to continually improve all processes and applications through root cause analysis and evaluation.
- Oversaw development and implementation of improvements to support network operations.
- Communicated regularly with customers concerning data exchange and technology integration.
- Wrote strategic business plans outlining need for departmental information technology resources.
- For the Enterprise Software Engineering (ESE) department at ESPN, developed and implemented a proven strategy for post-production support implementation.
- Maintained a deep understanding of each team member’s strengths and assign tasks accordingly.
Senior Application Support Analyst
ESPN
2003.01 - 2009.03
- For the Application Support department supported multiple business units through troubleshooting a diverse and often complicated array of Application issues.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Made code changes to Oracle forms and well as created database PL/SQL packages and stored procedures.
- Provided user training and on-site support to multiple ABC Owned Television stations. Assisting with the launch of 10 ABC Owned Television stations around the country.
Senior Application Developer
ESPN
2001.02 - 2003.01
- For the ABC Owned Television stations (OTV) created several forms, database packages, and stored procedures in order to consolidate OTV Legacy systems into a single database. Designed and developed several forms to be used by the Traffic departments in each of the OTV stations which the business partners use to manually unschedule, preempt, move, swap and place commercial spots. This Traffic application involved writing a database package used to calculate the exact hit times of each of these spots based on the start through the end of the broadcast day. This database package is widely used by all parts of the OTV application.
Education
Bachelor of Arts - Management Information Systems
UCONN
Storrs, CTSkills
- Human resources administration
- Business management and development
- Effective leader
- Employee reviews
- Strategic planning
- Recruitment
- SQL
- PL/SQL
- Bluebeam Revu 20
- Quickbooks
Timeline
Small Business Owner
CUSTOM CONCRETE RESURFACING, LLC
2019.12 - Current
Automation Test Architect
DTCI/DISNEY
2018.06 - 2019.10
Application Support Manager
ESPN
2009.03 - 2018.06
Senior Application Support Analyst
ESPN
2003.01 - 2009.03
Senior Application Developer
ESPN
2001.02 - 2003.01
Bachelor of Arts - Management Information Systems
UCONN
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