Erin Delacruz
San Antonio,TX
Summary
Results-driven Operations Leader specializing in employee training and operational management. Expertise in data analysis and retail strategy enhances team performance and customer satisfaction. Skilled in inventory management, optimizing operations while fostering strong relationships with staff and clients. Focused Area Manager dedicated to mentoring and guiding new team members.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations- Area Manager
Romantix
10.2023 - Current
- Managed daily operations for 8 retail stores, ensuring consistent performance and customer satisfaction.
- Coordinated training for management and sales associates to enhance team capabilities and service quality.
- Compiled and submitted weekly ADS and QPT reports to support operational decision-making.
- Conduct monthly visits to all locations.
Laboratory Accessioner
Quality Forensic Toxicology LLC
San Antonio, TX
09.2021 - 11.2022
- Daily Accession of specimens
- Coordinated specimen testing by sending samples to labs promptly
- Entered results into computer system for accurate record-keeping
- Experience in BioFire testing and Clinitek analyzer
- Performed COVID swabbing
- Processed supply requests to ensure timely support for billing operations
Store Manager
MMK Holdings
San Antonio, TX
11.2006 - 11.2019
- Coordinated activities and performance across multiple store locations to ensure operational consistency
- Oversaw and created employee schedules to align staffing with store needs
- Provided training for all store positions
- Directed monthly inventory of the store
- Oversaw weekly books and handled bank deposits
- Assisted in warehouse operations, pulling orders for seven store locations to support inventory management
Lab Technician
CentroMed
San Antonio, TX
03.2004 - 07.2006
- Prepared and processed specimens for accurate testing
- Executed in-house testing for multiple departments, supporting timely diagnostic results
- Ensured proper labeling of specimens for timely delivery to testing facilities
- Performed blood draws on patients aged from infant to geriatric
- Conducted daily quality assurance on all machines to ensure optimal functionality
Education
Medical Office Specialist -
Career Point College
Location04.2004
High School Diploma -
East Central High School
San Antonio, TX01.2003
Skills
- Operational management
- Employee training
- Inventory management
- Data analysis
- Retail strategy
- Customer relationship management
Certification
- Medical Office Specialist Certification
- Phlebotomy Certification
- EKG Certification
Timeline
Operations- Area Manager
Romantix
10.2023 - Current
Laboratory Accessioner
Quality Forensic Toxicology LLC
09.2021 - 11.2022
Store Manager
MMK Holdings
11.2006 - 11.2019
Lab Technician
CentroMed
03.2004 - 07.2006
Medical Office Specialist -
Career Point College
High School Diploma -
East Central High School