Erin Delao
Spring
Summary
Clinical services professional with comprehensive experience in managing healthcare operations and improving patient care outcomes. Known for fostering team collaboration and adapting to evolving clinical needs to ensure optimal service delivery. Proven skills in strategic planning and quality improvement, coupled with commitment to achieving high standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Clinical Services/DON
Cedar Hospice
04.2024 - Current
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Spearheaded initiatives aimed at enhancing community outreach efforts, increasing visibility and reputation within the local market as well as beyond.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
- Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
- Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services.
- Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Developed, implemented, revised, and evaluated policies and procedures.
- Implemented new policies and educated staff on changes.
Director of Clinical Services/DON
Devotion Hospice
08.2019 - 04.2024
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Spearheaded initiatives aimed at enhancing community outreach efforts, increasing visibility and reputation within the local market as well as beyond.
- Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
- Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
- Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Reduced hospital readmission rates with the development of comprehensive discharge planning processes.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
RN case manager
Oasis Hospice, Conroe, Texas
04.2019 - 10.2019
- RN case manager
RN Case Manager / Service Coordinator
UnitedHealthCare, Spring, Texas
08.2015 - 04.2019
- Case manager / service coordinator
RN Case Manager
Hospice Compassus, Pasadena, Texas
06.2011 - 07.2015
- Case Manager
RN Case Manager
New Dimensions Home Health
01.2010 - 06.2011
- RN Case Manage
- Quality Assurance and Performance Improvement (QAPI)
Labor and Delivery Staff RN
Bayshore Medical Center, Pasadena, Texas
02.2008 - 01.2010
- Labor and Delivery Staff RN
Labor and Delivery Nurse Intern
Bayshore Medical Center, Pasadena, Texas
05.2007 - 02.2008
- Labor and Delivery Nurse Intern
Education
Associates of Applied Science - Nursing
San Jacinto College
Pasadena, Texas12.2007
Skills
- Patient communication and collaboration
- Clinical leadership and supervision
- Reliability and adaptability
- Quality improvement initiatives
- Staff development and training
- Effective communication skills
- Interdisciplinary teamwork
Certification
- Registered Nurse License, State of Texas (2008)
- BLS certified
Timeline
Director of Clinical Services/DON
Cedar Hospice
04.2024 - Current
Director of Clinical Services/DON
Devotion Hospice
08.2019 - 04.2024
RN case manager
Oasis Hospice, Conroe, Texas
04.2019 - 10.2019
RN Case Manager / Service Coordinator
UnitedHealthCare, Spring, Texas
08.2015 - 04.2019
RN Case Manager
Hospice Compassus, Pasadena, Texas
06.2011 - 07.2015
RN Case Manager
New Dimensions Home Health
01.2010 - 06.2011
Labor and Delivery Staff RN
Bayshore Medical Center, Pasadena, Texas
02.2008 - 01.2010
Labor and Delivery Nurse Intern
Bayshore Medical Center, Pasadena, Texas
05.2007 - 02.2008
Associates of Applied Science - Nursing
San Jacinto College
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