Erin Dennis

• Led internal communications and channel strategy to effectively reach, inform and engage company's more than 2,500 associates across U.S. and Canada.
• Sought feedback from employees through surveys and focus groups.
• Developed and managed communication strategies, plans and budgets for key company initiatives, new service/product roll-outs, employee engagement surveys, corporate social responsibility programs, employee recognition programs, among others.
• Coached senior management on employee communications and engagement tactics and best-practices.
• Represented Internal Communications in cross functional teams to ensure consistent employee outreach.
• Coordinated and hosted quarterly companywide town halls and other special events on MS Teams, ensuring smooth experience for over 1,000 live attendees.

HIGHLIGHTS.

• Promoted from associate to manager 12 months after joining company.
• Orchestrated seamless transition of company intranet in 2022, overseeing development of its structure, conducting training for 40+ content managers, and maintaining governance protocols.
• Increased intranet usage from 45% to 77% within first six months of transition.
• Established and maintained dynamic company wide newsletter, increasing readership by 20% within first six months.
• Implemented on-site employee interviews to showcase pivotal roles of non-desk workers in company.
• Spearheaded ownership of company-wide editorial calendar across all departments, ensuring strategic alignment and timely content delivery.
• Championed and executed sustainability campaigns, actively engaging and recognizing employees multiple times each year.

• Drafted and managed print and digital communications designed to promote services of SBDC, over 200 trainings per year, and engage 7,000+ small business owners in Bexar County
• Planned and executed events including development trainings, conferences, recognition events, team building activities, local and national small business campaigns, among others.
• Managed consistent design theme, look and content of organization's online presence, increasing web traffic and social media engagement by 33% within first year.
• Established and maintained training and content calendar, including speaker booking and coaching.
• Analyzed attendee evaluations, using data to improve training topics offered and overall satisfaction.
• Collaborated with university leadership and managed vendor partners.

• Led comprehensive marketing communications efforts for Department of Music at NEIU, overseeing management of website, social media platforms, newsletters, and visual graphics. Successfully promoted and showcased over 40 concerts and recitals each semester.
• Collaborated seamlessly with cross-functional teams within NEIU to provide robust support for both faculty and students.
• Established key partnerships with prominent Chicago arts organizations and universities, playing pivotal role in planning, promoting, and executing large-scale student music events.

Took hiatus from career between September 2013 and December 2016 in Chicago, IL, following family tragedy. During this period, dedicated time to pursue personal goals related to international travel and health & wellness education, inspired by profound commitment to personal growth and well-being.

• Drove consistent media engagement by writing, editing, and distributing 12+ press releases per month for over 200 annual performances, while also maintaining up-to-date media lists for targeted outreach and relationship-building.
• Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
• Crafted, edited, and meticulously fact-checked public relations materials to elevate profile of Chicago Symphony Orchestra.
• Established robust relationships with Chicago, national, and international media, effectively promoting positive image of orchestra and its community impact.
• Collaborated seamlessly with marketing and artistic teams to strategize and implement concert publicity efforts, ensuring events were well-attended and exceeded revenue goals.
• Served as representative for orchestra, expertly representing and guiding high-profile artists through local and national media interviews, demonstrating unwavering tact and confidentiality in every interaction, ensuring orchestra's public image remained polished and positively showcased.