Erin Dietzel
Kent
Summary
Dedicated and motivated student working to accomplish the educational goal of a Bachelors of the Arts in Psychology. Committed to pursuing a challenging opportunity to positively impact others.
Overview
3
3
years of professional experience
Work History
Behavioral Health Technician
Akron Children’s Hospital
01.2025 - Current
- Collects data and contributes to the assessment, planning, intervening, and evaluation of individualized care and plan of care for assigned patients
- Documents in the medical record according to established policies
- Manage crisis situations effectively using positive approaches
- Provides direct care to patients according to hospital policy and procedure as delegated, and as a team, with licensed RNs
Shift Supervisor
Starbucks Coffee
04.2024 - 01.2025
- Deployed partners for the most efficient floor plan
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance
- Utilizes operational tools to achieve operational excellence during the shift
Store Manager
Starbucks Coffee
06.2023 - 04.2024
- Uses all operational tools to plan for and achieve operational excellence in the store
- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team
- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
- Challenges and inspires partners to achieve business results
Assistant Store Manager
Starbucks Coffee
10.2022 - 06.2023
- Communicates clearly and concisely to ensure effective store operations while filtering communication to the team
- Acts as a mentor to partners by assessing individual performance, providing feedback, and coaching to improve partner experience
- Purposefully hired, trained, and retained a staff of 30+ partners while scheduling to meet labor requirements
- Consistently maintains routine business analysis to identify trends and create an intentional store action plan
Case Monitor
Oriana House
02.2022 - 09.2022
- Monitored/addressed clients' compliance with program rules
- Communicated with bailiffs, attorneys, and court officials on client progress
- Worked one on one with clients
- Created individual program plans for clients
Administrative Assistant
Oriana House
11.2021 - 01.2022
- Assisted Caseworkers with administrative duties
- Assisted with the maintenance of client records/files in an organized fashion
- Supported case management and program management staff in preparation for program audits
- Conducted home visits
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ12.2025
Credits Earned -
Kent State University
Kent, OHCredits Earned -
Cuyahoga Community College
Highland Hills, OHCredits Earned -
Walsh University
North Canton, OHHigh School Diploma -
Hudson High School
Hudson, OH05.2018
Skills
- Mental health support
- Crisis handling
- Case documentation
- Behavioral management
- Conflict de-escalation
- Skilled with Powerpoint, Excel, Microsoft Word, and Excel
- Ability to multitask
- Leadership experience
- Collaboration
- Decision Making
- Creative
- Organization
Timeline
Behavioral Health Technician
Akron Children’s Hospital
01.2025 - Current
Shift Supervisor
Starbucks Coffee
04.2024 - 01.2025
Store Manager
Starbucks Coffee
06.2023 - 04.2024
Assistant Store Manager
Starbucks Coffee
10.2022 - 06.2023
Case Monitor
Oriana House
02.2022 - 09.2022
Administrative Assistant
Oriana House
11.2021 - 01.2022
Credits Earned -
Kent State University
Credits Earned -
Cuyahoga Community College
Credits Earned -
Walsh University
High School Diploma -
Hudson High School
Bachelor of Arts - Psychology
Arizona State University
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