Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Charlotte Hayden

Northport

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Bradford Health Services
Warrior
01.2025 - Current
  • Provided direct patient care and support in behavioral health settings.
  • Monitored patient behavior and reported changes to the healthcare team.
  • Maintained accurate patient records using electronic health record systems.
  • Educated patients on coping strategies and behavioral techniques.
  • Ensured a safe and therapeutic environment for all patients during shifts.
  • Documented behavioral incidents to keep accurate records.
  • Monitored patient safety in all areas of the facility.
  • Provided emotional support to clients and patients dealing with difficult situations.
  • Established and maintained professional working relationships with clients, staff and public.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
  • Completed daily client rounds and tracked client movements.
  • Responded promptly to any emergency situations that may arise within the facility.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Assisted in coordinating transportation for appointments outside the facility when necessary.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Administered medications as prescribed by physician or psychiatrist.
  • Implemented evidence-based practices such as cognitive behavioral therapy when working with clients.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Accompanied patients to medical and counseling appointments.

Peer Recovery Specialist

Integrated Wellness
Lebanon
06.2023 - 08.2024
  • Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
  • Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
  • Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
  • Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
  • Provided guidance to clients in developing personalized relapse prevention plans, increasing success rates and long-term stability.
  • Developed resource materials such as tip sheets, educational handouts, or referral guides to assist clients throughout their journey toward lasting recovery.
  • Increased client engagement with treatment programs by facilitating group sessions and workshops.
  • Connected clients with community resources and services, fostering a strong support network for sustained recovery.
  • Enhanced client recovery by developing and implementing individualized peer support plans.
  • Assisted clients in identifying personal strengths and challenges, fostering self-awareness and growth towards a healthier lifestyle.
  • Established trusting relationships with clients through empathetic listening, understanding, and genuine connection during one-on-one sessions.

Recovery Support Specialist

Recovery Centers Of America
05.2021 - 09.2023
  • Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow up.
  • Reduced patient readmission rates by conducting thorough assessments, identifying potential risks, and addressing individual needs.
  • Acted as a liaison between clients and external agencies, including housing providers, legal services, and medical professionals to ensure seamless access to required supports.
  • Increased client satisfaction by tailoring support services to meet unique cultural, linguistic, or other specific requirements.
  • Provided crisis intervention services when necessary, ensuring client safety and connecting them with appropriate resources for further support.
  • Collaborated with clinical staff to develop individualized treatment plans using evidence-based practices tailored to each client''s specific needs.
  • Monitored client progress towards established goals while adjusting interventions as needed based on feedback received from interdisciplinary team members involved in care coordination efforts.
  • Contributed to program success by maintaining accurate documentation, tracking progress, and reporting outcomes to relevant stakeholders.

Administrative Assistant/Recovery Support Specialist

Seeds Of Hope
07.2020 - 05.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

High School Diploma -

Avon High School
Avon, IN
06.1985

Skills

  • Mental health awareness
  • Substance Abuse Knowledge
  • Self-Care Techniques
  • Relapse Prevention
  • Motivational Interviewing
  • Resource Navigation
  • Recovery planning
  • Boundary Setting
  • Client Relationship Building
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliability
  • Excellent Communication
  • Active Listening
  • Team Collaboration
  • Adaptability and Flexibility
  • Medication administration
  • Emotional support
  • Professional boundaries maintenance
  • Substance abuse experience
  • Mental health support
  • Rounds management

Certification

Certified Community Healthcare Worker

Certified Addiction Peer Recovery Coach

Timeline

Behavioral Health Technician

Bradford Health Services
01.2025 - Current

Peer Recovery Specialist

Integrated Wellness
06.2023 - 08.2024

Recovery Support Specialist

Recovery Centers Of America
05.2021 - 09.2023

Administrative Assistant/Recovery Support Specialist

Seeds Of Hope
07.2020 - 05.2021

High School Diploma -

Avon High School

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Charlotte Hayden