Erin Dixon

The internship provides the ability to enter into entrepreneurship, as a specific location becomes available due to retirement, moving on to something different, etc.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

• Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

• Directed collections and accounts receivable operations in multinational environments.
• Reduced outstanding accounts receivable through more effective communication strategies with clients.
• Assisted with accounts receivable management, tracking outstanding payments and following up as needed.
• Collaborated with the accounts receivable team to resolve discrepancies, ensuring timely payments.