Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tatiana Huerta

Apple Valley,CA

Summary

I am a professional with substantial experience and a strong readiness for this role. I am recognized for my commitment to team collaboration and achieving results. I possess adaptability and reliability, effectively supporting colleagues while responding to evolving needs. My competencies include communication, problem-solving, and managing client relations. I have been acknowledged for my integrity, determination, and results-oriented approach.

Overview

11
11
years of professional experience

Work History

VBDC Agent - Manager - SR Agent

CallSource
10.2022 - Current
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Leveraged CRM software to track client interactions and identify sales opportunities.
  • Increased customer satisfaction with personalized follow-up strategies.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.

Internet Sales Manager

Riverside Chevrolet
05.2018 - 11.2018
  • Provide information regarding vehicle, submit pricing and discounts (if applicable). Proper knowledge and training was required daily along with a professional and friendly/positive personality. I would also assist customers with finance applications and submit it to our desk managers for further examination.

BDC Representative

Diamond Valley Honda
12.2016 - 05.2018
  • Provided excellent customer service and answered any questions regarding vehicle purchases.

Client Care Sales Representative

Metro Honda
08.2015 - 11.2016
  • Assist customers in a friendly matter, answer any questions about vehicle purchases.

Guest Services

Landmark Inn
08.2014 - 08.2015
  • Responsibilities
  • At the Landmark Inn I check guests into a room that best fits their needs. I deal with anything from Pcsing families to guests on tdy orders. My main goal is to provide a friendly and comfortable experience.
  • My Job Duties include:
  • -cash/credit
  • -arrivals/departures
  • -night audit
  • -fax/copies
  • -advanced computer experience
  • -advanced customer service experience

Education

Diploma -

Eric Birch High School
Fontana, CA
01.2008

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
04-2026

Skills

  • Sales
  • CRM
  • Customer Service
  • Microsoft Office
  • Business Development
  • Relationship building
  • Organizational skills
  • Positive attitude
  • Problem-solving skills
  • Customer service and care
  • Problem-solving
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Documenting information
  • Customer needs determination
  • Ensuring customer satisfaction
  • Service support
  • Call management
  • Critical thinking
  • Flexible schedule
  • Information documentation
  • Conflict resolution
  • Persuasive speaking
  • Public speaking
  • Polite communication skills
  • Schedule management
  • Sales closing
  • Internet savvy
  • Lead prospecting
  • Customer service
  • Cold calling

Additional Information

I possess over ten years of experience in the automotive industry, having commenced my career in BBC sales and progressively advancing to senior agent and management positions. I am dedicated to ongoing professional development within the business environment, with a strong emphasis on establishing rapport with clients and effectively utilizing my business acumen within an organization.

Timeline

VBDC Agent - Manager - SR Agent

CallSource
10.2022 - Current

Internet Sales Manager

Riverside Chevrolet
05.2018 - 11.2018

BDC Representative

Diamond Valley Honda
12.2016 - 05.2018

Client Care Sales Representative

Metro Honda
08.2015 - 11.2016

Guest Services

Landmark Inn
08.2014 - 08.2015

Diploma -

Eric Birch High School

Bachelor of Science - Business Management

University of Phoenix

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Tatiana Huerta