Erin K. Dollahan
Corpus Christi,TX
Summary
Dynamic professional with extensive experience at the IRS, excelling in security and incident response. Proven track record in operational management and client relations, leveraging strong communication and de-escalation techniques to resolve complex issues. Committed to process improvement and compliance, ensuring data integrity and client satisfaction in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service (IRS)
Ogden, UT
05.2019 - Current
- Inquiry Management: Responded to inquiries from taxpayers, providing clear guidance on complex issues, and serving as a trusted point of contact for a large public group.
- Security & Compliance: Managed sensitive case problems, reviewed procedural compliance with federal laws, and maintained data integrity, demonstrating a commitment to security and confidentiality.
- Incident Response: Analyzed and resolved systemic tax processing problems, showing a strong ability to identify issues, and implement solutions in a timely manner.
Supervisory Clerk (Detail)
Internal Revenue Service (IRS)
Ogden, UT
01.2024 - 07.2024
- Operational Management: Planned and assigned work for a team of 19 employees, managing workflow, and ensuring schedules were met, a skill that applies directly to managing security operations and patrol schedules.
- Problem Resolution: Heard and resolved complaints from employees, demonstrating strong de-escalation and conflict resolution skills, essential for addressing on-site incidents.
Corporate Accounts Representative
Mountain Alarm
Ogden, UT
06.2018 - 05.2019
- Client Management: Served as the lead point of contact for the company's largest corporate accounts, building long-lasting client relationships, and handling all customer account management matters.
- Incident and Emergency Coordination: Assisted with challenging client requests and issue escalations, demonstrating a capability to respond to incidents and coordinate with stakeholders.
Accounts Representative/Office Assistant Manager
Edge Home Security
Farr West, UT
02.2018 - 06.2018
- Client Management: Served as the lead point of contact for the company's accounts, building long-lasting client relationships, and handling all customer account management matters. handling all customer account management matters.
- Access Control & Protection: Managed a portfolio of over 500 security accounts, serving as the primary point of contact for clients, and providing proactive support related to their alarm systems. This experience directly relates to ensuring the safety and protection of property.
- Patrols and Inspections: Created a new tracking system for all alarm equipment, demonstrating an aptitude for inspecting and reporting on physical assets and their status.
- First Aid & Response: Provided first-line technical support for alarm systems and coordinated with service teams for on-site repairs, a skill that aligns with responding to incidents and coordinating with emergency teams.
- Reports and Documentation: Documented all client interactions accurately in the CRM system, showcasing a proficiency for writing clear and detailed incident reports.
Education
High School Diploma or GED -
Skills
- Customer service and support
- Visitor management and access control
- Security and incident response
- Reporting and compliance
- Operational management
- Process improvement strategies
- Communication skills
- De-escalation techniques
- Empathy and patience
Timeline
Supervisory Clerk (Detail)
Internal Revenue Service (IRS)
01.2024 - 07.2024
Tax Examining Technician
Internal Revenue Service (IRS)
05.2019 - Current
Corporate Accounts Representative
Mountain Alarm
06.2018 - 05.2019
Accounts Representative/Office Assistant Manager
Edge Home Security
02.2018 - 06.2018
High School Diploma or GED -
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